Microsoft Operations Executive - 12 Month FTC

Summary: The Microsoft Operations Executive role at Softcat involves providing operational support to corporate and public sector customers throughout the lifecycle of Microsoft agreements. The position emphasizes strong customer service, communication skills, and teamwork within a collaborative environment. The role offers flexible working arrangements, including hybrid options, to accommodate individual work preferences. This position is part of a newly established team dedicated to excellence in Microsoft operations.

Key Responsibilities:

• Day to day management of the Microsoft Operations inbox, supporting internal and external requests
• Liaising with Microsoft Account Managers, Operations, and the Licensing teams
• Setting up small to large agreement contracts and validating Microsoft Agreements
• Supporting customers throughout their entire lifecycle including contracts, agreement setups, post-sales licensing, and portals
• Communicating with Softcat Account Managers, ensuring orders are placed correctly and on-time
• Facilitating with CSP (Cloud Solution Provider) queries

Key Skills:

• Strong communication skills, both written and verbal
• A passion for providing extremely high levels of customer service
• An interest in technology and becoming an expert in Microsoft solutions
• The ability to prioritise workloads and maintain a high level of attention to detail
• Ability to work independently as well as part of a team

Salary (Rate): undetermined

City: Marlow

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT