Microsoft Dynamics 365 CRM Architect

Summary: The Microsoft Dynamics 365 CRM Architect role is focused on leading the CRM design and solution strategy for a significant transformation programme in the utility sector. This hybrid position requires expertise in Dynamics 365 CRM, SAP S/4HANA, and ESRI ArcGIS to deliver integrated solutions. The architect will define the CRM strategy, collaborate with partners, and ensure governance across multiple programme streams. Staying updated with Microsoft platform advancements is also a key aspect of the role.

Key Responsibilities:

• Define and lead the CRM strategy and roadmap aligned to business and digital transformation goals.
• Architect scalable, integrated solutions across Dynamics 365 CRM, ERP, and GIS platforms.
• Collaborate with delivery partners and system integrators to ensure robust end-to-end CRM designs.
• Support governance and design assurance across multiple programme streams.
• Stay current with Microsoft platform updates and guide adoption where valuable.

Key Skills:

• Proven track record as a Dynamics 365 CRM Architect, ideally in the utilities or infrastructure domain.
• Strong technical knowledge of CRM configuration, customisation, and integration (e.g., Power Automate, Azure API Management).
• Experience integrating Dynamics CRM with SAP S/4HANA and GIS systems.
• Excellent stakeholder engagement and communication skills.
• Desirable experience with asset management and field service processes.
• Microsoft Dynamics 365 certifications.

Salary (Rate): undetermined

City: Bradford

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT