Microsoft D365 (CE - CCAS) Senior Project Manager - Contract
Posted 1 week ago by HCLTech
Negotiable
Inside
Onsite
Central Bedfordshire, England, United Kingdom
Summary: HCL's Microsoft Business Applications Practice is seeking a Senior Project Manager with expertise in D365 Sales, Service, and CCAS for a 6-month contract in Bedfordshire. The role involves acting as a liaison between customers and internal teams on Microsoft Dynamics 365 projects, managing various aspects such as project management, business analysis, and training. The ideal candidate should be detail-oriented, organized, and capable of multitasking in a fast-paced environment.
Key Responsibilities:
- Lead and manage mid-sized to enterprise projects independently
- Participate in design and architecture sessions with clients
- Gather and document business processes (some current state, mostly future state)
- Advise customers on best practices for CRM processes, user interface, and architecture
- Assist technical consultants with architecting Dynamics 365 CRM or xRM system, related customizations, and reports
- Assist in developing project budget, and ensure work is completed on-track and within budget
- Write specifications for customizations, data migration, and system integrations
- Facilitate team resources in the implementation of data migration and translation, data integration, training and custom development, and reports
- Configure and customize the Dynamics CRM/365 system based on design specifications
- Coordinate with overseas team on custom development, complex customizations and portals
- Develop test plans and scripts
- Conduct system and end-to-end testing of the application
- Train super users
- Schedule work to be done and follow up to ensure completion within the project schedule
- Guide the project along through daily communications with the customer
- Conduct at least a weekly status meetings and send weekly status updates
- Conduct design review sessions with the customer to demonstrate completed work and gather adjustments and changes
Key Skills:
- Experience in D365 Sales, Service and CCAS
- Experience of DevOps / PRINCE 2 / AGILE Project Management or other similar methodology
- Up-to-date understanding of business processes, issues, and technology related to sales, marketing, and customer service
- Excellent verbal and written communication
- Professional demeanor and comfort in client interactions
- Advanced use of Microsoft Project, Excel, Word, and Visio
Salary (Rate): undetermined
City: Central Bedfordshire
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
HCL's Microsoft Business Applications Practice (MBAP) is currently seeking to hire a Senior Project Manager with D365 Sales, Service and CCAS experience for 6 month + contract assignment in Bedfordshire. Start Date: ASAP Duration: 6 months+ Location: On-site in Bedfordshire Rate: Market Rate Inside IR35
The Microsoft D365 Senior Project Manager will act as the senior liaison between customer and internal teams on Microsoft Dynamics 365 projects (implementations, customizations, migrations, and more). You may be responsible for one or more aspects of the project including project management, business analysis, configuration, data, training and support. The ideal candidate will be extremely detail-oriented, have the ability to multitask, be meticulously organized, and be able to prioritize multiple demands in a fast-paced environment.
Essential Functions
- Lead and manage mid-sized to enterprise projects independently
- Participate in design and architecture sessions with clients
- Gather and document business processes (some current state, mostly future state)
- Advise customers on best practices for CRM processes, user interface, and architecture
- Assist technical consultants with architecting Dynamics 365 CRM or xRM system, related customizations, and reports to model the client’s organizational processes
- Assist in developing project budget, and ensure work is completed on-track and within budget
- Write specifications for customizations, data migration, and system integrations
- Facilitate team resources in the implementation of data migration and translation, data integration, training and custom development, and reports
- Configure and customize the Dynamics CRM/365 system based on design specifications
- Coordinate with overseas team on custom development, complex customizations and portals
- Develop test plans and scripts
- Conduct system and end-to-end testing of the application
- Train super users
- Schedule work to be done and follows up to ensure completion within the project schedule
- Guide the project along through daily communications with the customer
- Conduct at least a weekly status meetings (may be more) and sends weekly status updates
- Conduct design review sessions with the customer to demonstrate completed work and gather adjustments and changes
Required Skills and Experience
- Experience in D365 Sales, Service and CCAS - (Contact Centre As A Service)
- Experience of DevOps / PRINCE 2 / AGILE Project Management or other similar methodology
- Up-to-date understanding of business processes, issues, and technology especially related to the operation of a sales, marketing, and customer service departments within an organization
- Excellent verbal and written communication
- Professional demeanor
- Feels comfortable talking with clients at all levels of within an organization.
- Advanced use of Microsoft Project, Excel, Word, and Visio
HCL Technologies is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, colour, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.