Microsoft 365 Administration
Posted Today by Gazelle Global
Negotiable
Undetermined
Undetermined
London Area, United Kingdom
Summary: This role focuses on administering and supporting the Microsoft 365 ecosystem, ensuring secure and efficient collaboration services within the organization. Responsibilities include managing core M365 workloads, overseeing user management and licensing, and ensuring compliance with security policies. The position requires collaboration with Cyber Security teams and involves providing expert support for end-user computing tools. A strong emphasis is placed on operational excellence and feature adoption from the Microsoft 365 Roadmap.
Key Responsibilities:
- Administer and support the full Microsoft 365 ecosystem, including Exchange Online, SharePoint Online, OneDrive for Business, Teams, Intune, and Azure AD/Entra ID.
- Manage user accounts, licensing, distribution lists, shared mailboxes, and security groups.
- Oversee tenant-level settings, service configurations, and feature rollouts.
- Troubleshoot complex issues across M365 workloads and provide L2/L3 support.
- Configure and maintain M365 Security & Compliance features such as DLP, retention policies, and conditional access.
- Implement governance for data sharing and identity security, ensuring adherence to GDPR and ISO27001.
- Provide subject matter expertise for end-user computing tools integrated with M365.
- Maintain documentation including architecture diagrams, SOPs, and support runbooks.
- Evaluate and manage updates from the Microsoft 365 Roadmap for safe adoption.
- Provide flexible 24x7 support operations through rotational shifts and weekend on-call support.
Key Skills:
- 5–8 years hands-on experience administering Microsoft 365 environments.
- Strong knowledge of Exchange Online, SharePoint/OneDrive, Teams, Azure AD/Entra ID, and M365 Security & Compliance Center.
- Experience with PowerShell scripting for automation and troubleshooting.
- Solid understanding of modern authentication and identity lifecycle management.
- Ability to troubleshoot complex issues and provide operational support.
- Experience in configuring security and compliance features within M365.
- Strong documentation and communication skills.
Salary (Rate): undetermined
City: London Area
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
The Role This role is responsible for administering and supporting the full Microsoft 365 ecosystem, ensuring reliable, secure, and well-governed collaboration services across the organisation. It involves managing core M365 workloads—including Exchange Online, SharePoint Online, OneDrive, Teams, Azure AD/Entra ID, and basic Intune functions—while overseeing user management, licensing, service configurations, and L2/L3 operational support. A key part of the role focuses on security and compliance within Microsoft 365. This includes configuring and managing DLP, retention policies, conditional access, Defender for Office 365 protections, and information governance controls. The position works closely with Cyber Security teams to ensure alignment with internal policies, and audit requirements. The role also drives operational excellence by providing expert support for end-user computing tools integrated with M365, maintaining detailed documentation, supporting incident response, and collaborating with cross-functional IT teams. Additionally, the role evaluates and manages updates from the Microsoft 365 Roadmap to ensure safe and smooth feature adoption across the organisation.
Your Profile Provide end-to-end support, deployment, and ongoing management of Windows devices Flexible 24x7 support operations through rotational shifts Weekend On-Call for production support escalations Troubleshoot and provide remote support Providing Touch services on need basis within the designated work locations Responsible in resolving the tickets assigned to their resolver group within the agreed SLA (Service Level Agreement) Coordinating with Vendor for hardware issues