Messaging Support Engineer -Skype for Business
Posted 1 week ago by Pontoon Solutions
Negotiable
Undetermined
Undetermined
Chester, England, United Kingdom
Summary: The Messaging Support Engineer role focuses on providing support for Unified Communications collaboration environments, specifically with tools like Skype for Business, Mattermost, and Symphony. The position involves managing day-to-day operations, handling critical client escalations, and overseeing production changes and infrastructure deployments. The ideal candidate will have hands-on experience with various messaging technologies and a solid understanding of IT infrastructure. This role is essential for ensuring the availability and performance of messaging services within a financial organization.
Key Responsibilities:
- Support Unified Communications collaboration environment, including Skype for Business, Mattermost/Symphony, and MS Teams.
- Manage day-to-day operations and critical client escalations.
- Oversee production changes and infrastructure deployments.
- Monitor and report on application service performance to ensure availability and capacity meet business demands.
- Apply information security procedures to maintain compliance across infrastructure applications.
- Execute processes to support IT infrastructure and resources for service delivery.
- Prepare for new or changed services and manage the change process.
- Manage and support infrastructure applications and related data repositories.
Key Skills:
- Hands-on experience with Skype for Business, Mattermost/Symphony, and MS Teams.
- Experience managing Windows Server 2008 R2/2012 environments.
- Familiarity with PowerShell scripting.
- Understanding of SIP traces, UCCAPI log files, and Wireshark captures.
- Experience with monitoring technologies like Splunk, SCOM, and SiteScope.
- Solid understanding of Active Directory, SQL databases, and networking technologies.
- Experience with Linux server, networking, and storage technologies.
- Knowledge of incident, change, and problem management disciplines.
- ITIL Certification and understanding of ITIL principles is a plus.
Salary (Rate): undetermined
City: Chester
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Messaging Support Engineer - Real Time Messaging Skype for Business, Mattermost/Symphony Chester 12 Months One of our large Financial clients is currently looking for an IT Messaging Support Engineer - Real Time Messaging with Skype for Business, Mattermost/Symphony experience The Collaboration Operations Support Analyst is responsible for the support of Unified Communications collaboration environment. This role acts as application analyst and will be responsible for the day-to-day operations of the environment, critical client escalations and responsible for all production changes and infrastructure deployments. hands on experience managing Skype for Business, Mattermost/Symphony Group Chat & MS Teams (IM, Online-Meeting w/content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice). Hands on experience managing a windows server 2008 R2/2012 environment. Familiarity with writing PowerShell scripts. A good understanding of reading SIP traces, UCCAPI log files, Wireshark network captures. Experience with monitoring technologies (Splunk, SCOM, SiteScope) Solid understanding of Active Directory, Server, Database (SQL); and networking & voice technologies Solid understanding of Linux server, networking and storage technologies Experience with virtual platforms (client and server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus. Job Responsibilities: Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs. Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards. Manage and support infrastructure applications and related data repositories on a day-to-day basis. Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand. Apply applicable information security procedures to maintain compliance across infrastructure applications. Please apply with your most resent CV