Mercedes-Benz Service Consultant
Posted Today by Sytner Group
Negotiable
Undetermined
Undetermined
London, England, United Kingdom
Summary: The role of a Mercedes-Benz Service Advisor involves providing exceptional customer care and acting as a crucial link between customers and the workshop. Responsibilities include informing customers about vehicle servicing, maintaining communication throughout the process, and ensuring timely vehicle readiness. The position requires strong organizational skills and a customer service background, with training provided for those willing to learn. Flexibility in working hours, including weekends, is expected to meet customer needs.
Key Responsibilities:
- Provide outstanding customer care and act as a link between customers and the workshop.
- Inform and consult customers on vehicle servicing and keep them updated.
- Liaise with technicians about vehicle statuses to ensure timely readiness.
- Advise customers on products and services.
- Build rapport with customers to identify their needs.
- Work flexible hours, including weekends, to deliver high service levels.
Key Skills:
- Excellent organizational and administrative skills.
- Strong attention to detail.
- Customer service experience in a retail environment.
- Willingness to learn and progress.
- Working knowledge of Kerridge (advantageous but not essential).
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
About The Role
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes-Benz of Stratford Aftersales. As a Mercedes-Benz Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Mercedes-Benz Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About You
Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes-Benz to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. When applying for this role please consider that we require candidates to have customer service experience within a retail environment as a minimum requirement for this role.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
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