Membership Manager (12 month FTC - Maternity Cover)
Posted Today by Diabetes UK
Negotiable
Undetermined
Undetermined
London
Summary: The Membership Manager will oversee and enhance the daily membership experience, focusing on retention through engaging campaigns and process improvements. This role involves collaboration with various colleagues and managing relationships with agencies to ensure a high-performing product that meets income targets. The position also requires compliance in data handling and optimizing stewardship journeys. Ultimately, the role aims to contribute to organizational income growth in the context of diabetes advocacy.
Key Responsibilities:
- Manage and improve the day-to-day membership experience.
- Drive retention through engaging campaigns.
- Improve processes to ensure a member-focused approach.
- Collaborate with colleagues across the organization.
- Manage relationships with agencies and suppliers.
- Ensure a high-performing, insight-led product.
- Influence organizational strategies alongside the Retention Manager.
- Ensure compliance in data handling.
Key Skills:
- Experience in membership management.
- Strong understanding of retention strategies.
- Ability to improve processes and stewardship journeys.
- Excellent collaboration and relationship management skills.
- Insight-driven approach to product management.
- Knowledge of compliance in data handling.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
you'll be responsible for managing and improving the day-to-day membership experience; driving retention via engaging campaigns and improving processes to ensure they are all member-focussed. You will work closely with colleagues across the organisation and manage our relationships with several agencies and suppliers, ensuring a high-performing, insight-led product that delivers against ambitious income targets.
We re looking for someone who is motivated by improving processes, optimising stewardship journeys, and ensuring that data is handled compliantly.
In this role you will influence across the organisation, working closely alongside our Retention Manager, who looks after our regular giving, gaming and appeals programmes, to ensure Individual Giving plays a leading role in delivering organisational income growth.
Join us and be a part of something truly transformative. Together, we can change the narrative around diabetes and create a more inclusive world.