Membership Engagement Administrator, GORDON YATES
Posted Today by Guardian Jobs
£19 Per hour
Undetermined
Hybrid
Harrow, England, United Kingdom
Summary: The Membership Engagement Administrator role involves providing exceptional customer service to the College's members and stakeholders while managing membership engagement and administrative tasks. The position is hybrid and offers an opportunity for permanent employment for the right candidate. The role requires a proactive approach to improving customer satisfaction and compliance with data protection regulations. Proven experience in customer service or membership roles is essential.
Key Responsibilities:
- Provide a world-class customer service experience to members and stakeholders.
- Champion the improvement of customer service and satisfaction through effective handling of enquiries.
- Understand membership categories and manage the membership engagement journey.
- Support the elicitation of member feedback for future engagement strategies.
- Communicate updates and handover tasks with team members as required.
- Ensure compliance with the Data Protection Act and other regulations.
Key Skills:
- Proven experience in membership, customer service, or marketing roles.
- Experience in data handling and processing financial payments.
- Familiarity with CRM systems.
- Problem-solving abilities and solution-oriented mindset.
- Understanding of data protection laws.
Salary (Rate): £19 hourly
City: Harrow
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Membership Engagement Administrator
We are currently recruiting for a Membership Engagement Administrator to start immediately for 6 Months; It could lead to perm for the right candidate; This role is hybrid Pay £17-19an hour - London
THE ROLE
This role provides a world-class customer service experience to the College’s fellows, members, stakeholders and non-members.
WHAT WILL YOU BE DOING?
- Membership Management and Engagement
- Provide a world-class customer service experience to our membership and other people who contact us
- Champion the improvement of customer service and satisfaction via the effective handling and logging of all enquiries that are received through multiple channels: phone, multiple inboxes, activities logged on the CRM etc.
- Have a full understanding of the membership categories, the options to change memberships and the membership engagement ‘touch points’ throughout the membership journey
- Provide administrative support for eliciting member feedback and ideas on College work and activities, which will be used to improve future engagement and strategy. This includes administration for the Membership Engagement Panel.
- Relationships
- Work to eliminate all processes which do not add value and be willing to suggest areas of improvement regarding membership experience and engagement
- Clearly communicate updates / handover of tasks as and when required with other team members
- Regulation and Information Governance
- Work in a fully compliant way with the Data Protection Act (2018), equality laws and financial statute
- Understand, keep up-to-date and adhere to BACS regulations
About You
- Proven experience of working in a similar function, such as membership, customer service role, marketing or within a professional membership organisation
- Experience of data handling, including sensitive data and processing financial payments
- Experience of using a CRM system
- Ability to identify issues / problems and come up with proposed solutions
- Understanding of data protection laws