Meeting Coordinator
Posted 1 week ago by PE Global
Negotiable
Undetermined
Hybrid
Basingstoke, England, United Kingdom
Summary: The Enterprise Meeting Services Support Associate role at PE Global involves providing exceptional support to the Enterprise Meeting Services Team for a leading multinational Pharma client in Basingstoke. The position requires fluency in one or more Nordic languages and English, focusing on delivering excellent customer experiences while ensuring compliance with meeting processes. The role includes administrative support for sales force meetings and collaboration with various internal teams. Ideal candidates should possess strong customer focus and problem-solving skills, with the ability to work independently in a regulated environment.
Key Responsibilities:
- Be the point of contact for sales force meeting owners and managers in all Nordic countries.
- Provide administrative support and oversight for all types of sales force meetings as well as non-Sales meetings to ensure compliance.
- Represent and deliver excellent customer experience.
- Become an expert in the Lilly NE Hub meetings processes and the meeting system.
- Coach meeting owners on entering compliant meetings in the system.
- Partner with the contracting team in Ireland to manage the contracting of service providers and payment process.
- Establish and maintain internal partnerships with various functions within and outside the hub.
- Monitor and share data on volumes and errors with sales directors and managers.
- Be responsive to audit, quality, and compliance requests.
- Support simplification, automation, and improvement projects.
Key Skills:
- Fluency in one (or more) of the Nordic languages and English.
- Experience in a Salesforce platform or equivalent is ideal.
- Focus on accuracy and compliance.
- Strong customer focus and ability to develop professional relationships.
- Strong learning agility with various computer applications and software.
- Problem-solving skills and desire to drive improvement, including automation.
- Ability to work independently and as part of a team.
- Well organized, self-starter, able to prioritize workload with minimal supervision.
- Administrative skills and attention to detail with high-quality output.
- Open-minded and able to embrace change.
Salary (Rate): undetermined
City: Basingstoke
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
PE Global is currently recruiting for an Enterprise Meeting Services Support Associate for a contract role with a leading multinational Pharma client based in Basingstoke - hybrid. Fluent in one (or more) of the Nordic languages and English is a must. The function of this role is to deliver exceptional support to the busy Enterprise Meeting Services Team (EMS) supporting all Nordic countries in the NE Hu. This role would suit a Customer Focused Individual.
Job Responsibilities
- Be the point of contact for sales force meeting owners and managers in all Nordic countries.
- Provide administrative support and oversight for all types of sales force meetings as well as non-Sales meetings to ensure they are all compliant.
- Be responsible for representing and delivering excellent customer experience.
- Become an expert in the Lilly NE Hub meetings processes and the meeting System.
- Coach Meeting owners on entering compliant meetings in the system.
- Partner with the contracting team in Ireland to manage the contracting of Service Providers and payment process.
- Customer meetings are a high-risk area of the Lilly business and hence the Associate must become an expert in relevant global/local policies and procedures plus local Pharma codes of practice.
- Establish and maintain internal partnerships with many other functions within and outside the hub.
- Monitor and share data on volumes and errors with Sales directors and managers.
- Be responsive to audit, quality and compliance requests.
- Support the business by sharing relevant information, giving guidance, coaching and answering questions.
- Support simplification, automation and improvement projects.
Requirements
- Fluent in one (or more) of the Nordic languages and English.
- Ideally, experience in a Salesforce platform or equivalent.
- Focus on accuracy and compliance is paramount.
- Demonstrate strong customer focus and the ability to develop professional relationships with all parties (internal and external) and at all levels.
- Strong learning agility with various computer applications and software.
- Ability to solve problems and desire to drive improvement, including use of automation.
- Ability to work independently and as part of a team.
- Ability to work within a highly regulated environment.
- Well organized, self-starter, able to prioritise own workload with minimal supervision.
- Administrative skills and attention to detail with high quality output.
- Open-minded and able to embrace change.
- Maintain focus and accuracy when performing repetitive tasks.
Interested candidates should submit an updated CV. ***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***