Medical Information

Job Title: Medical Information Associate

Location: Maidenhead

Contract: 6 Months / Hybrid 3 days onsite

Hours: 37.5 hours per week

Rates: £400-450p/d

Job Description

SRG are looking for a medical information associate to join a leading pharmaceutical company based in Maidenhead. As part of this role, you will be responsible for providing an expert medical information service for all stakeholders, in the delivery and responses to medical queries on company products. Systematically capturing feedback, exploring opportunities to drive efficiencies, and continually improving processes, systems, and solutions.

Duties and Responsibilities

• Provision of accurate, relevant, timely information to internal and external customers, in accordance with MHRA regulations, ABPI Code of Practice and PIPA guidelines.
• Answering Medical Information enquiries via all intake channels (including, but not limited to, telephone line, mailbox, and Medical Information database) within office hours.
• Administration of Medical Information enquiries, including, but not limited to documentation of enquiries, written responses to enquirers, filing enquiry documentation.
• Record and forward Adverse Event reports received as a result of a Medical Information enquiry via the dedicated Medical Information intake channels, Individual Case Safety Report (ICSR) telephone lines or mailboxes and reporting to the designated Pharmacovigilance (PV) department.
• Record and forward Product Quality Complaints (PQCs) received as a result of a Medical Information enquiry via the dedicated Medical Information intake channels.
• Contribution to and maintenance of Frequently Asked Questions (FAQ) documents and other reference documents for company products.
• Responsible for partnering with the Affiliate Medical and Global Teams, respectively, to manage Medical Information systems and processes, as required.
• Monitoring and communication of Medical Information enquiry trends for management and internal teams, as required.
• Attendance and participation at Pharmacovigilance and Medical Information departmental meetings, as required.
• Contribution and/or completion of departmental Corrective and Preventative Actions (CAPAs).

Other

• Provision of information on products, competitor activity and disease areas to identify and support business development opportunities (e.g. product launches) as required.
• Management of meetings, as required.
• Provision of operational support as needed for the Medical Operations Function (e.g. Medical Research Query Triage), as required.
• Provision of training and support to internal staff on related procedures and tools.

Experience and Qualifications

• Degree in a scientific discipline essential.
• Experience in understanding, analysing, and communicating complex pharmaceutical, pharmacological, and medical issues relating to a range of different therapeutic areas.
• The ability to work in a fast-paced, high-pressured environment.
• The capacity to identify problems quickly and overcome them.
• The ability to consistently produce high standards of work.
• The ability to work as part of a team and independently.
• The ability to prioritise and organise tasks working to required timelines.
• Excellent attention to detail.
• Excellent written and verbal communication skills.
• Good time management skills
• Demonstrates initiative and has a proactive approach.
• Confident and professional manner.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.