Matchday Lottery (Scratch Card Sales) Staff

Matchday Lottery (Scratch Card Sales) Staff

Location: WV1 4QR
Department: Ancillary Sales
Internal Job Title: Matchday Lottery Sales Assistant
Hours: Casual matchdays only (evening and weekend availability required)
Contract Type: Casual
Salary: Competitive (matchday casual rate)
Benefits: Matchday working environment at a Premier League football club, training provided, opportunity to be part of a dynamic and customer-focused team

About Them

They are Progressive, determined, bright, unified and humble. A pack that is hungry for success. They are one of the fastest growing professional football clubs in the UK and also boasts one of the richest histories in the beautiful game.

Formed in 1877, They were a founder member of the Football League and was one of the country s most successful sides in the fifties and sixties. For two decades the Black Country s most decorated side won three First Division titles and one of its four FA Cups.

Fast forward 70 years and they are back amongst football s elite, competing as a modern sports and entertainment business across multiple brand verticals. As a challenger club, they dare to be different.

About the Matchday Lottery (Scratch Card Sales) Staff position

Our client is looking to expand its team of Matchday Lottery Sales Staff to support the sale of their Lottery scratch cards across the Stadium on matchdays.

This role plays a key part in delivering a positive supporter experience, operating across corporate hospitality areas and general concourses. You will be responsible for engaging with fans, promoting the their Lottery, and working towards matchday sales targets in a fast-paced, customer-facing environment.

Key Responsibilities

Work towards achieving matchday sales targets and KPIs set by the Ancillary Sales Manager
Deliver excellent customer service with a friendly, positive and proactive approach
Promote and explain the Lottery and its offerings to supporters
Confidently handle payments using contactless and card payment systems
Maintain a professional appearance at all times, particularly within corporate hospitality areas
Attend matchdays and events punctually, demonstrating reliability and strong time management
Work effectively as part of a team while also being comfortable working independently

Essential

Experience in a customer-facing role
Excellent communication skills with the ability to build immediate face-to-face rapport
Confidence in selling products and influencing customer decisions
Ability to use payment systems, including contactless card machines
Strong work ethic with a positive, can-do attitude
Understanding of safeguarding children, young people and adults at risk
Ability to handle customer information securely and responsibly

Desirable

Previous experience in sales or canvassing
Knowledge of scratch cards or gambling legislation
An interest in or knowledge of Wolverhampton Wanderers Football Club

Equality, Diversity and Safeguarding

They are committed to safeguarding and promoting the welfare of children, young people and adults at risk. They expect all colleagues and volunteers to share this commitment. This role is subject to a satisfactory DBS check, and the successful candidate must hold an appropriate certificate prior to commencing employment.

They are committed to equality, diversity and inclusion, and to creating an environment where everyone feels respected, valued and able to contribute.

You may also have experience in the following: Matchday Sales Assistant, Event Sales Staff, Casual Sales Assistant, Stadium Sales Staff, Canvasser, Customer Service Assistant, Retail Assistant, Promotional Staff, Fundraising Assistant, Hospitality Sales Assistant, etc.

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