We are seeking a highly motivated team player to co-ordinate the administrative team within the International Office. The International recruitment team (also known as the International Office) leads on the co-ordination of recruitment outreach and conversion activities in support of full time, on campus international students. The team is also responsible for managing the University s contracted overseas recruitment agents.The post holder will co-ordinate the delivery of support to the International team across a multiple areas, including: management of student enquiries; visits; campaigns, and occasional inbound stakeholder visit programmes and conferences. Working with the Head of Office and wider team, the Co-ordinator will be responsible for managing a small team of administrative assistants and associated operational processes. As part of this role, the Co-ordinator will take a lead role in organising processes associated with contracted agents, including: authority to act, commission, enquiries & communications. The role will also involve working closely with the DSE Finance team to process requisitions, purchase orders and preparing agent commission. Attention to detail, confidence in the use of university student records and familiarity with the use of excel, alongside commitment to team working, are essential.The ideal candidate will have:A proactive attitude with the ability to work on own initiative to support the development of the administrative team, and the wider needs of the International Office;Experience with managing and improving operational processes;Strict attention to detail for e.g. developing process notes associated with agents interaction with UoM systems, and applying complex commission rules;Strong IT skills, including the ability to utilise software such as MS Excel and PowerBI to conduct complex data analysis;Outstanding communication skills, demonstrating an ability to deal with a wide range of people with cross-cultural awareness;Ability to develop and deliver training on processes, and to support working with colleagues to drive continuous improvements in agent records, training and commission processes.A track record in supervising and developing a team, or managing staff, would be an advantageWhat you will get in return:Fantastic market leading Pension schemeExcellent employee health and wellbeing services including an Employee Assistance ProgrammeExceptional starting annual leave entitlement, plus bank holidaysAdditional paid closure over the Christmas periodLocal and national discounts at a range of major retailersAs an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.Our University is positive about flexible working you can find out more hereHybrid working arrangements may be considered.Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.Any recruitment enquiries from recruitment agencies should be directed to People.Recruitment@manchester.ac.uk. Any CV s submitted by a recruitment agency will be considered a gift.Enquiries about the vacancy, shortlisting and interviews:Name: Fiona BrownEmail: ftb@manchester.ac.ukGeneral enquiries:Email: People.recruitment@manchester.ac.ukTechnical support:https://jobseekersupport.jobtrain.co.uk/support/homeThis vacancy will close for applications at midnight on the closing date.Please see the link below for the Further Particulars document which contains the person specification criteria.











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