Marketing Operations Manager

We’re looking for a proactive and delivery-focused Marketing Operations & Fulfilment Manager to join our client's dynamic Marketing team. In this key role, you’ll be responsible for leading day-to-day operations ensuring seamless execution of marketing and transactional communications across a major automotive account. If you’re passionate about optimisation, digitisation, and making marketing operations smarter and faster—this is your opportunity to make a real impact.

What You’ll Be Doing

• Lead Supplier Relationships: Act as the key point of contact for Paragon, ensuring performance, service levels, budgets, and compliance are consistently met.
• Fulfilment Process Oversight: Oversee end-to-end fulfilment operations—from transactional to marketing communications—ensuring timely, accurate, and cost-efficient delivery.
• Optimisation & Efficiency: Support the delivery of strategic initiatives that drive simplification, reduce fulfilment costs, and enhance process efficiency.
• Drive Digital Channel Shift: Lead efforts to reduce print volumes and increase usage of digital communication channels, supporting sustainability and customer experience goals.
• Financial Performance: Monitor fulfilment spend, report on savings, and collaborate closely with Finance to track performance against budgets.
• Collaborative Campaign Delivery: Work with CRM, campaign teams, and agency partners to align fulfilment with customer journeys and strategic messaging.
• Governance & Resilience: Own monthly and quarterly business reviews with Paragon, and support resilience and contingency planning activities.
• Champion Best Practice: Share learnings, improvements, and innovative approaches across teams, acting as a centre of excellence for fulfilment.
• Cross-functional Engagement: Liaise with internal stakeholders across Marketing, Procurement, Finance, Compliance, Data, and IT to ensure high-quality delivery.

What You’ll Bring

• Proven experience in marketing operations, fulfilment management , or communications logistics
• Knowledge of transactional and marketing communications fulfilment
• Background in cost control , budget tracking, and efficiency delivery
• Experience driving digital transformation and channel shift initiatives
• Strong skills in supplier and stakeholder management —including governance processes like MBRs/QBRs
• Excellent communication, problem-solving, and organisational abilities
• A track record of delivering process improvement and operational excellence
• Familiarity with FCA-regulated environments and compliance in customer communications

Paragon is an equal-opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status. We recognise how challenging this current job market is for candidates, and Paragon Talent Solutions are therefore striving to provide the best candidate experience we can. If you are interested in this opportunity, we kindly request that you apply via this LinkedIn advert, as opposed to sending us an email or LinkedIn direct message. We are eager to ensure that each candidate application is considered fairly, and receives a consistent experience. Unfortunately, we cannot ensure this standard if you enquire about a role via email or LinkedIn message, as it falls outside of our established process.

This is a 12 month fixed term contract which may extend to a permanent role. It is a hybrid role, working 3 days on-site in either the Basingstoke or London office

Salary - £50-55K