Marketing and Communications Officer

The Role

Reporting to the Digital Marketing Project Manager, you will support the planning, creation and delivery of marketing and communications activity aimed at engaging existing and prospective members.

A key focus of the role will be developing compelling email communications, supporting membership campaigns and creating high-quality content across digital channels.

Key Responsibilities

• Write and edit engaging communications content for a variety of audiences.
• Build, test and deploy email campaigns, newsletters and automated communications.
• Support membership engagement, retention and awareness campaigns.
• Manage audience segmentation through CRM and email marketing platforms.
• Coordinate communication schedules and campaign activity.
• Produce and update branded marketing materials and assets.
• Monitor campaign performance and contribute ideas for continuous improvement.
• Build effective working relationships with stakeholders across the organisation.

About You

To be successful in this role, you will have:

Previous experience in a marketing, communications or member engagement role.

Strong copywriting, proofreading and content creation skills.

Experience creating and managing email marketing campaigns.

Knowledge of CRM and email marketing systems.

Excellent organisational skills and attention to detail.

The ability to manage multiple projects and work to tight deadlines.

Desirable

• Experience working within a membership body, charity or not-for-profit organisation.
• Experience using Salesforce and/or Dotdigital.
• Marketing, Communications or PR qualification.