Market Coordinator

Market Coordinator | Travel & Hospitality Platform

I'm hiring a Market Coordinator for a global travel and hospitality platform, supporting hotel partner growth, onboarding and account health across Europe.

This is a strong opportunity for someone from a travel, hospitality, marketplace, OTA, hotel tech or similar scaled consumer platform environment who enjoys partner-facing work, operational detail and fast-moving account support. You'll work closely with regional market teams, helping hotel partners onboard successfully, resolve issues quickly and get more value from the platform.

The Offer:

• Competitive salary of £40,000 pa
• Role will start on a 16 month contract, to begin at the start of September
• Hybrid working: Two days per week onsite at London office

You'll be involved in:

• Supporting hotel partner onboarding and KYC activity
• Managing partner queries across phone, email and internal systems
• Helping maintain and improve account health across a large regional portfolio
• Supporting Tier 1 partner requests, including content updates and troubleshooting
• Working with Market Managers on partner engagement and optimisation
• Using CRM and data to identify priorities, growth opportunities and support needs
• Sharing partner feedback with internal product and policy stakeholders

What You bring:

• 3+ years' experience in account management, partner support, customer success, hotel operations or marketplace operations
• Experience working with a book of business or large partner/customer portfolio
• Strong organisation, prioritisation and follow-through
• Clear, confident communication across email, phone and stakeholder conversations
• CRM experience, ideally Salesforce
• Travel, hospitality, hotel, OTA or marketplace experience would be a strong advantage
• Additional European languages would also be a plus

This role would suit someone coming from a similar scale environment where pace, partner experience and operational quality all matter. You'll need to be comfortable managing multiple priorities, acting quickly, and bringing a practical, team-first approach to partner support.

Next Steps:

Please apply with your CV. All applications will be dealt with in the strictest of confidence by Jean at Principle.