Marina Operative
Posted 3 days ago by Totaljobs
Negotiable
Undetermined
Undetermined
Lake, Poole (BH15), BH15 4EL
Summary: The Marina Operative role at Marina Developments Ltd involves assisting with marina operations at Cobbs Quay, a prominent visitor destination in Poole Harbour. The position requires a strong commitment to customer service and safety, with responsibilities including customer interaction, maintenance tasks, and security oversight. This is a full-time, fixed-term contract until October 31, 2026, with a focus on delivering exceptional experiences to visitors. The successful candidate will undergo training as part of their induction process.
Key Responsibilities:
- Provide a meet and greet service to all members and visitors
- Ensure the telephone is answered in the correct and timely manner
- Deal with customer enquiries promptly and efficiently
- Oversee the berthing allocations of vessels
- Carry out general maintenance tasks as required
- Assist in actively marketing and promoting the marina and associated services
- Maintain the security of the site
- Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards
Key Skills:
- Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
- Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
- General maintenance skills (not essential but an advantage)
- Self-motivated and able to work without supervision
- Sound awareness of basic health and safety in the workplace
- Confident use of IT systems
- A practical, resourceful and common-sense approach
- Good practical boating skills/qualifications (not essential but an advantage)
- Competent swimmer (essential)
- Educated to at least GCSE level or equivalent
Salary (Rate): undetermined
City: Poole
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
POST ID: CQ26/2701
MARINA OPERATIVE
Marina Developments Ltd is the UK’s leading Marina operator. Situated in Poole Harbour, Cobbs Quay Marina is a busy and high-profile visitor destination.
We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day. To help us deliver exceptional service we are seeking to recruit a Marina Operative to assist with marina operations at Cobbs Quay.
On a Fixed Term Contract until 31st October 2026
You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working 42 hours each week, working Tuesday to Saturday supporting the marina operations activities.
The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The role will include but not limited to:
- Provide a meet and greet service to all members and visitors
- Ensuring the telephone is answered in the correct and timely manner
- To ensure all customer enquiries are dealt with both promptly and efficiently
- Overseeing the berthing allocations of vessels
- To carry out general maintenance tasks as required
- Assisting in actively marketing and promoting the marina and associated services
- Maintaining the security of the site
- Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards
The key requirements for this role are but not limited to:
- Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
- Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
- General maintenance skills (not essential but an advantage)
- Self-motivated and able to work without supervision
- Sound awareness of basic health and safety in the workplace
- Confident use of IT systems
- A practical, resourceful and common-sense approach
- Good practical boating skills/qualifications (not essential but an advantage)
- Competent swimmer (essential)
- Educated to at least GCSE level or equivalent
These are exciting times to join MDL. As we enter a new financial year, we are launching a multi million pound growth strategy focused on strengthening our position as the UK’s leading marina owner and operator. Investments will enhance five flagship marinas with new restaurants, upgraded berth holder facilities, specialist berthing for narrowboats and jet skis, building refurbishments, improved parking solutions, and continued investment in pontoons, smart metering, Meter MACS, EV charging infrastructure and superyacht berthing
There Is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website
To apply, please click the ‘apply’ button.
Closing date: 23rd April 2026