Your impact in the role:
Ensuring fairness & compliance validating and challenging service charges, making sure costs meet lease and legislative requirements.
Driving accountability holding managing agents and landlords to account for the quality and value of services delivered.
Championing residents resolving disputes, challenging poor performance, and ensuring transparency.
What you'll bring:
Proven expertise in leasehold block management, ideally across large, multi-tenure or complex estates.
Strong legal and regulatory knowledge, including the Landlord & Tenant Act 1985, Commonhold & Leasehold Reform Act 2002, and Leasehold & Freehold Reform Act 2024.
Confidence in challenging service charges, enforcing compliance, and supporting tribunal cases.
Professional credibility ideally with TPI or RICS (or equivalent experience).
Excellent stakeholder and negotiation skills, able to hold external partners accountable at senior levels.
The ability to thrive in a strategic role where law, compliance, and resident outcomes collide.
About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security.
Our purpose is simple - to provide social homes and landlord services that everyone can be proud of.
250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them.
The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential.
We're proud to be recognised for creating an inclusive workplace.
We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent.
It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.