Manager Station Operations (London Heathrow)
Posted 1 day ago by Alaska Airlines
Negotiable
Undetermined
Undetermined
Hounslow, England, United Kingdom
Summary: The Manager, Station Operations at Alaska Airlines is responsible for overseeing airport operations and executing strategies to ensure exceptional international customer service. This role involves leading a team, managing daily operations, and ensuring compliance with safety standards and regulations. The manager will also represent the company in the community and develop team members through effective performance management. A strong background in customer service and station operations is essential for success in this position.
Key Responsibilities:
- Manage daily airport station operations and establish priorities for the team.
- Execute necessary plans, budgets, and schedules.
- Negotiate and manage vendor contracts as needed.
- Make decisions related to customer service, ticketing, baggage handling, cargo operations, passenger security, ramp service activities, and reservations.
- Represent the company in the community through public relations activities.
- Manage all station resources, including facilities, equipment, and supplies.
- Develop team members through performance management and feedback.
- Supervise labor contract administration as needed.
- Liaise with oneworld Alliance partners and regulatory bodies.
- Shape team culture through action and reinforcement of behaviors.
Key Skills:
- Minimum 5 years of customer service or station operations experience.
- At least 2 years of leadership experience or supervisory role.
- Bachelor’s degree or equivalent relevant training/experience.
- Understanding of international and UK aviation standards.
- Excellent communication skills (written and verbal).
- Ability to establish collaborative relationships with teams.
- Proficiency with Microsoft Office applications.
- Flexibility to work non-standard shifts.
- Authorized to work in the UK and meet airport security clearance requirements.
- Ability to travel to the US without restrictions.
Salary (Rate): undetermined
City: Hounslow
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Alaska Airlines
The Team
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary
The Manager, Station Operations is responsible for owning the airport’s operation and executing on Alaska Airlines (AS) strategy to ensure a superior level of international customer service that will delight our guests. As a people leader, the Manager, Station Operations, leads and establishes priorities for the team to deliver a remarkable guest experience, and maintain the utmost safety standards.
Key Duties
- Manage daily airport station operations, and establish priorities of station operations and employees.
- Execute on strategy necessary plans, budgets, and schedules.
- Negotiate and manage vendor contracts, as needed.
- Make decisions related to all functions at the station, including customer service, ticketing, baggage handling, cargo operations (weight and balance), passenger security, ramp service activities, and reservations in a manner to ensure compliance with company service standards, policies, and all regulations of international, UK and US based carrier regulations and local airport authorities.
- Represent the company in the community through public relations activities.
- Manage all station resources, such as facilities, equipment, and supplies.
- Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.
- Supervise labor contract administration, as needed.
- Liaise with oneworld Alliance partners and relevant regulatory bodies, including Civil Aviation Authority (CAA), Federal Aviation Administration (FAA) and Transportation Security Administration (TSA), as required.
- Shape culture of team through action, presence, and reinforcement of behaviors.
Required Job-Specific Experience, Education & Skills
- Minimum 5 years of customer service or station operations experience, preferably with proven skills in passenger service, station operations, including cargo handling, ground operations, personnel administration, scheduling shift work, administering bargaining unit employees and budget controls.
- At least 2 years of leadership experience or supervisory role.
- Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
- Demonstrated understanding of international and UK aviation standards, including International Civil Aviation Organization (ICAO) regulations, International Air Transport Association (IATA) procedures, and UK Civil Aviation Authority (CAA) publications (CAPs).
- Familiarity with European Union Aviation Safety Agency (EASA) frameworks is advantageous, particularly for cross-border aviation operations.
- Strong understanding of compliance and airline industry standards.
- Excellent communication skills (both written and verbal) to enhance both customer and employee satisfaction.
- Active listener who values diverse perspective and fosters an inclusive environment.
- Ability to establish cross-functional, collaborative relationships with other teams and workgroups.
- Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
- Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).
- Must be authorized to work in the UK and meet relevant airport security clearance requirements.
- Must meet the eligibility criteria for an Airside Pass, including a 5-year employment history check, criminal record screening, and right-to-work verification. Issuance of the pass is subject to approval by airport security and may include Counter-Terrorism Clearance depending on the role.
- Must be able to travel to the US without restrictions.
Preferred
- Five years of previous station leadership experience.
- Experience in a transatlantic airport operations environment.
- Fluency in other European languages is an advantage.
- Knowledge of Sabre, Image, or similar airline platforms.
Job-Specific Leadership Expectations
- Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Total Rewards
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Competitive compensation
Comprehensive well-being programs
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Regulatory Information
Equal Employment Opportunity Statement
We aim to be an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; race including color, nationality, ethnic or national origin; age; sexual orientation; whether they are pregnant or on maternity leave; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
Apply by 7:00 PM Pacific Time on 1/10/2026
Location London