Manager, Internal Communications for Quality, Risk & Security 9 month Secondment/FTC

Connect to your Industry Deloitte drives progress. Using our vast range of expertise, we help our clients to become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way , serve with integrity , take care of each other , foster inclusion , and collaborate for measurable impact . These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity We’re proud of our reputation as a firm, and the trust placed in us by our clients and wider society. That trust, and our reputation, is down to our people – and the small actions they take every day, guided by our Shared Values. Reporting to our Head of Internal Communications for UK Firmwide & Enabling Functions, as part of the firm’s central Internal Communications & Engagement team, you’ll business partner with our Quality, Risk and Security team (QRS) to develop and deliver engaging communication plans that increase awareness, shift behaviours and help ensure our people always do the right thing. From helping our people understand how to avoid the threat of cybercrime, to encouraging two-way conversations about ethics and the public interest in the work we do. This is a varied role, with lots of opportunity to make an impact and do things differently. As well as working closely with senior stakeholders in our Quality, Risk and Security teams, you’ll also work with our Heads of Internal Communications in Deloitte’s four businesses (Technology & Transformation, Strategy, Risk & Transactions Advisory, Tax & Legal and Audit & Assurance) providing compelling content and creative assets for cascade through local channels.

The role is responsible for leading on communications initiatives supporting the firm’s internal priorities and for ensuring our communications channels and messages are joined up, consistent, support our regulatory responsibilities and contribute to a positive employee experience.

Specific responsibilities include:

• Advising leadership: advise and support senior leaders and their teams on communications to the firm, including key messages, channels, tone of voice and best practice.
• Communications planning: develop and implement a communications plan in partnership with our Quality, Risk and Security leadership teams that’s people centric, supports strategic priorities, meets the wider business objectives, whilst using creative and engaging tactics that encourage behavioural change.
• Crisis and emergency communications: support the drafting and issuing of emergency communications to the firm, working closely with the Head of UK Internal Communications & Enabling Functions, Director of UK Internal Communications & Engagement and Lead Partners; regularly input to the development and maintenance of the crisis management internal communications playbook.
• Produce, edit and review: create compelling and engaging communications Viva Engage posts, articles, emails, webinar scripts and live events posters/digital signage, videos/animations etc. With support from a small central Hub of communications professionals and internal creative and events agencies. You will also harness our AI tools to assist you in developing great written content.
• Coordinate widely: provide oversight and coordination to ensure communications align and are part of the firmwide communications agenda, and that messages are landing in the optimum way, whilst measuring their impact.
• Quality, risk and reputation: manage and uphold the highest of standards throughout, consistently meeting the firm's brand standards and regulatory requirements.

Connect to your skills and professional experience Essentials: Proven Internal Communications experience, preferably in a communications business partner or closely related role A strategic communications thinker with excellent project management and organisational skills, and the ability to work under pressure and deliver against multiple priorities simultaneously, prioritising appropriately. Strong interpersonal skills, with ability to build solid relationships and gain credibility with stakeholders at all levels and confidence to say no when needed, while remaining diplomatic and consensus-driven. The ability to operate effectively with complex information and ambiguity. Effective channels management and reporting. Proficient in reporting the effectiveness of project communications, using tools and methodologies that make sense of how we’re performing. Experience in using insights to make recommendations for short, medium and longer-term improvements. This will mean influencing key stakeholders with compelling propositions. You’ll need to be a team player with other UK firmwide Internal Communications & Engagement team members, and the wider communications and engagement team, in priority projects and any other tasks as preferred.

Additional desirable experience: Sentiment analysis of communications effectiveness. Communications technologies/platforms knowledge and experience: Including the Microsoft 365 suite (SharePoint Modern, Viva Engage as well as the office applications). Poppulo (for email).

Connect to your business - Enabling Functions Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues “Here at Deloitte we’re proud to be part of a global network of nearly 475,000 people – and that’s why the role of the Internal Communications professional is so important. We connect the dots in a highly matrixed, fast-moving, entrepreneurial organisation that’s influencing business for good.” -Drew, Enabling Functions

Our hybrid working policy You’ll be based in one of our UK offices with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

For a full job description, please visit our online Deloitte Careers portal.