Manager - Hotel Services
Posted 2 weeks ago by Lutheran Services Australia
Negotiable
Undetermined
Hybrid
Milton Keynes, England, United Kingdom
Summary: The Manager - Hotel Services role is a full-time position focused on overseeing catering, cleaning, and laundry services across multiple aged care sites in Queensland. The successful candidate will lead teams to enhance resident experiences while ensuring compliance with quality and safety standards. This position requires travel across various sites and is ideal for a hospitality professional with strong leadership skills. The role is part of a not-for-profit organization dedicated to providing quality support services in the community.
Key Responsibilities:
- Develop and oversee frameworks, strategies, and systems across food, cleaning, and laundry services
- Mentor and advise Hotel Services teams across aged care facilities
- Foster a positive culture that prioritizes residents in hospitality
- Drive continuous improvement and innovation in hospitality offerings
- Partner with procurement, dietitians, and allied health to deliver quality outcomes
- Lead food safety compliance and quality audits
- Champion initiatives like the “Happy Table” experience across sites
Key Skills:
- Tertiary qualification in Hospitality Management or Culinary Arts
- 5+ years' leadership experience in a similar setting
- Strong knowledge of food safety and aged care standards
- Budget and project management skills
- Valid Police Check, NDIS Worker Screening, and QLD Driver’s Licence
- Collaborative, emotionally intelligent, and organized
- Passionate about people – both staff and residents
- Skilled at building systems and leading change
Salary (Rate): undetermined
City: Milton Keynes
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Make Every Meal and Moment Matter – Join Us as Manager - Hotel Services
Full-Time Role | Hybrid Work Options | Travel Required Across Various Sites in QLD
Location: Support Centre, Milton, QLD
Competitive Salary + Travel Allowance + Salary Packaging
We’re looking for an experienced and passionate Manager to manage our Hotel Services across multiple aged care sites! This is an exciting full-time opportunity for a hospitality professional with strong leadership skills to take charge of our catering, cleaning, and laundry services. You'll play a pivotal role in delivering exceptional resident experiences by guiding teams, improving systems, and ensuring quality, safety, and compliance across all hotel service operations. With travel across sites and the chance to make a big impact, this role is ideal for someone ready to lead with purpose.
About Us
Building on our reputation in providing residential living and aged care services, we have been developing our capabilities in delivering quality and scalable home care services. We are now ready to grow these services across our portfolio in southern Queensland. Lutheran Services is a not-for-profit organisation that has been serving the people and communities of Queensland since 1935. We provide quality, contemporary support services for older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship. Today, we serve many metropolitan, regional, and rural communities throughout Queensland-from Tallebudgera to Rockhampton.
About The Role
As the Manager – Hotel Services , you will:
- Develop and oversee frameworks, strategies, and systems across food, cleaning, and laundry services
- Mentor and advise Hotel Services teams across our aged care facilities
- Foster a positive culture that puts residents at the centre of hospitality
- Drive continuous improvement and innovation in hospitality offerings
- Partner with procurement, dietitians, and allied health to deliver quality outcomes
- Lead food safety compliance and quality audits
- Champion initiatives like our “Happy Table” experience across sites
This is a dynamic, impactful role with statewide influence, making a direct difference in resident experience and service quality.
About You:
Hospitality Heart, Leadership Mind
An experienced leader in hospitality, culinary services or aged care support
Passionate about people – both staff and residents
Skilled at building systems and leading change
Collaborative, emotionally intelligent, and organised
You Bring
- A tertiary qualification in Hospitality Management or Culinary Arts
- 5+ years' leadership experience in a similar setting
- Strong knowledge of food safety and aged care standards
- Budget and project management skills
- A valid Police Check, NDIS Worker Screening, and QLD Driver’s Licence
Why Choose Us?
- Learning and development opportunities
- Salary packaging, enjoy up to $15,990 of your salary tax-free! - allocate a portion of your salary to rent/ mortgage/ car lease or everyday expenses before your salary is taxed- and you take home more pay!
- Access to discounts, such as health insurance, holiday and travel, gym membership, IT and home appliances
- Membership to our full-service Employee Assistance Program, including professional, lifestyle and wellness support
- Access to the Lutheran Services Employee Wellbeing Program, 5 to Thrive.
Apply Now! Please attach your resume, complete the application form and the questions below. To view the position description, please click here. Apply Now