Major Incident Manager, ITIL, Hybrid
Posted 1 week ago by Sanderson Recruitment Plc
£625 Per day
Inside
Hybrid
Manchester, UK
Summary: The Major Incident Manager will oversee Critical and Major Incidents in a 24/7 on-call environment, ensuring effective detection and resolution. This role involves coordinating Problem Investigations and contributing to post-incident reviews to minimize future incidents. The position requires strong leadership and technical skills within ITIL-based frameworks. The role is based in Manchester with a hybrid working arrangement, requiring three days on-site work per week.
Key Responsibilities:
- Lead Critical & Major Incidents from detection to resolution.
- Provide information for post-incident reviews.
- Coordinate Problem Investigations and track delivery of Problem resolution.
- Manage stakeholder expectations during high-pressure situations.
- Demonstrate leadership skills in crisis management.
- Assess business impact and identify root causes of incidents.
Key Skills:
- Experience in leading Critical and Major Incidents in complex environments.
- Strong understanding of ITIL-based Incident Management.
- Technical knowledge of IT infrastructure, application support, and network operations.
- Ability to coordinate cross-functional technical teams and third-party suppliers.
- Problem Management skills, including root cause analysis and resolution planning.
- Strong analytical skills for assessing business impact.
- Knowledge of best practice frameworks for Incident Management.
Salary (Rate): £625 per day
City: Manchester
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Major Incident Manager, ITIL
Up to £625 per day
Manchester/Hybrid working - 3 days on site
Operating in a 24/7 on call environment, the successful candidate will lead Critical & Major Incidents from detection to resolution. You will also be expected to provide info for post incident reviews. Also, you will coordinate Problem Investigations & track delivery of Problem resolution to reduce likelihood of repeat Incidents.
Please note, engagement is via umbrella company only; all tax and NI will be deducted at source.
Skills and experience required: -
- Relevant experience in leading Critical and Major Incidents in complex environments with a strong understanding of ITIL-based Incident Management.
- Technical knowledge of IT infrastructure, app support and network ops.
- Ability to coordinate cross-functional technical teams and third-party suppliers (including during high-pressure situations).
- Problem Management, including root cause analysis, and developing resolution plans.
- Ability to manage stakeholder expectations under time-sensitive and high-stakes conditions.
- Demonstrated leadership skills through high-pressure situations.
- Strong analytical skills to assess business impact and identify the root cause of incidents.
- Knowledge of best practice frameworks for Incident Management including ITIL.
Reasonable Adjustments:
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