Major Incident Manager

Major Incident Manager

Location: Leeds Contract

We're seeking an experienced Major Incident Manager to join a large enterprise environment operating within a SIAM and multi-supplier model.

Key Requirements

• Experience working within a complex enterprise environment.
• Strong understanding of SIAM and multi-supplier governance.
• Proven ability to lead executive-level communications during major incidents.
• Experience running Major Incident Reviews and Problem Management follow-ups.
• Able to work effectively with minimal onboarding.
• Track record of driving service improvement and process maturity.

Responsibilities

• Lead and coordinate major incidents through to resolution.
• Manage communications with senior business and IT stakeholders.
• Facilitate incident reviews and ensure actions are tracked to completion.
• Drive accountability across internal teams and third-party suppliers.

Additional Information

• 24x7 out-of-hours cover required approximately one week per month.