Summary: The M365 Support Specialist (3rd Line) role is a 9-month contract position based in Glasgow, focusing on providing advanced IT support for Microsoft technologies within a public sector organization. The successful candidate will join a growing IT support team, leveraging their expertise in M365 applications and related services. This position requires strong problem-solving skills and a commitment to customer service, with a preference for candidates familiar with the Scottish public sector. The role involves a hybrid working arrangement, requiring 1-2 days on-site in Glasgow.

Key Responsibilities:

• Provide 3rd and/or 4th line IT support for Microsoft-based services.
• Utilize deep expertise in M365 applications, including Active Directory, Exchange Online, SharePoint Online, and Azure.
• Collaborate with the IT support team to resolve complex technical issues.
• Deliver strong internal customer service and problem-solving support.
• Support the integration of new team members and contribute to team growth.

Key Skills:

• Extensive IT support experience at the 3rd and/or 4th line.
• Deep knowledge of Microsoft Technologies and M365 applications.
• Experience in the Scottish public sector is preferred.
• Strong problem-solving skills and customer service orientation.
• Formal IT Support/Microsoft Certification is advantageous but not essential.

Salary (Rate): 430

City: Glasgow

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT