Luxury Travel Concierge - EU/UK Based
Posted Today by Totaljobs
£100,000 Per year
Undetermined
Undetermined
South East; Milton Keynes; Southampton; Dartford; Reading; Maidstone; Sutton; Croydon; Slough; Portsmouth; Brighton
Summary: The Luxury Travel Concierge role involves managing the travel experiences of high-spending members, ensuring excellence in service across various travel components such as hotels, flights, and dining. The position requires a detail-oriented individual who can handle high-pressure situations and complex requests with speed and professionalism. Success is measured through member satisfaction, booking accuracy, and response times. The role demands a strong background in luxury travel or high-end hospitality, along with excellent communication skills.
Key Responsibilities:
- Own the full travel experience for UHNW individuals and family offices, including hotels, air, villas, cruises, dining, and ground transportation.
- Leverage Atlas's Virtuoso membership and preferred partner network to deliver exclusive benefits and access.
- Handle last-minute, complex, and high-stakes requests with speed and quality.
- Maintain professional interactions with members across all channels, ensuring timely responses.
- Keep meticulous booking records and ensure thorough follow-through on all requests.
Key Skills:
- 3+ years in luxury travel, high-end hospitality, or a concierge environment.
- Strong knowledge of luxury travel products and services.
- Ability to remain organized and calm under pressure.
- Excellent communication skills tailored to sophisticated clients.
- Availability for rotating shifts, including evenings and weekends.
Salary (Rate): £100,000 a year
City: Milton Keynes
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
We are looking for a luxury travel concierge who thrives under pressure and lives for the details. You will own the travel experience for a portfolio of high-spending members, anticipating needs, moving fast, and delivering flawlessly across hotels, flights, villas, cruises, and dining. This is a high-touch, high-stakes role where the standard is excellence, every time.
The role We are looking for a luxury travel concierge who thrives under pressure and lives for the details. You will own the travel experience for a portfolio of high-spending members, anticipating needs, moving fast, and delivering flawlessly across hotels, flights, villas, cruises, and dining. This is a high-touch, high-stakes role where the standard is excellence, every time.
What you’ll do
- Own the full travel experience for UHNW individuals and family offices: hotels, air, villas, cruise, dining, and ground, from first request to on-trip support
- Leverage Atlas's Virtuoso membership and preferred partner network to deliver upgrades, exclusive benefits, and access that members can't get on their own
- Handle last-minute, complex, and high-stakes requests with the same standard as planned ones: speed and quality are never in competition
- Keep every member interaction crisp and professional across all channels, with response times that match the expectations of people who move fast
- Maintain spotless booking records and airtight follow-through: nothing falls through the cracks
Who you are
- You have taste and you know the product: Aman vs. Rosewood, which airline flies the best business class, which villa market needs six months' lead time
- 3+ years in luxury travel, high-end hospitality, or a concierge environment
- Fast, organized, and calm when everything is happening at once
- A natural communicator who matches the tone and expectations of sophisticated, demanding clients
- Available for rotating shifts including evenings and weekends
How success is measured
- Member satisfaction: positive qualitative feedback from members, measured through direct member reviews and internal quality audits.
- Booking accuracy: 98%+ error-free confirmation rate across all reservation types, with zero uninstructed cancellations or no-shows resulting from concierge error.
- Response & Resolution Time: Consistent acknowledgment of member requests within SLA windows and full resolution without escalation.
Why AtlasWe are building something ambitious and we move at light speed. If you want to work on a team that sets the bar high, handles the impossible with a straight face, and genuinely cares about the quality of every trip we touch, this is the place.
Compensation Range: $80K - $100K