Loyalty Proposition Manager - Strategy Consultant
Posted Today by 1772946233
£900 Per day
Inside
Hybrid
London
Summary: The Loyalty Proposition Manager - Strategy Consultant role is based in Paddington, London, and involves leading the development of a market-leading loyalty program. The position requires collaboration across various teams to ensure successful delivery of new propositions while monitoring industry trends and customer insights. This role directly impacts customer engagement and loyalty innovation within the organization. The contract duration is 12 months, starting from June 1, 2026.
Key Responsibilities:
- Lead end-to-end proposition development, including customer research, business case development, and securing stakeholder sign-off.
- Drive cross-functional collaboration to ensure propositions reflect brand values and are customer-centric.
- Ensure timely and successful delivery of propositions by partnering with delivery teams.
- Gather stakeholder input and build engagement for new initiatives.
- Measure success through the launch of new propositions and achievement of performance metrics.
- Integrate insights from research and market benchmarking into strategic recommendations.
- Monitor global loyalty developments and industry shifts to inform strategic decisions.
- Develop business cases and assess customer value in partnership with Finance.
- Shape the future roadmap and prioritize features for long-term loyalty growth.
- Champion agile working methods and build alignment across various teams.
Key Skills:
- Proven experience at Manager or Project Leader level in consultancy.
- Experience in loyalty, customer growth, or strategy roles within retail or consulting.
- Success in developing new propositions from concept to delivery.
- Customer-centric mindset focused on enhancing customer experience.
- Commercially astute with expertise in business case development.
- Exceptional storytelling and communication skills with senior stakeholder engagement experience.
- Strong collaboration skills across multi-functional teams.
- Strategic problem solver comfortable with ambiguity.
- Passionate about global loyalty trends with the ability to translate insights into strategies.
Salary (Rate): £900 per day
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Detailed Description From Employer:
Loyalty Proposition Manager - Strategy Consultant
Loyalty Proposition Manager - Strategy Consultant
The location of the role is Paddington, London (hybrid working).
The duration of the contract is 12 months (starting 1st June 2026).
The pay rate on offer is £750 - £900 per day (via Umbrella agency) - open to discussion.
Role Summary
As Loyalty Proposition Manager, you will play a pivotal role in shaping and evolving our market-leading loyalty programme.
You'll lead the development of future propositions - from defining the problem or concept through to delivery - working closely with teams across commercial, marketing, insights, product, and operations.
Your responsibilities include monitoring industry and customer trends, managing stakeholder engagement, ensuring the successful delivery of new propositions and supporting the ongoing evolution of our loyalty strategy and roadmap.
This role directly influences how customers are rewarded, recognised, and retained. You'll have the chance to shape propositions that set new standards in retail loyalty and ensure the business remains at the forefront of loyalty innovation.
Key accountabilities and measures
- Lead Loyalty Proposition & Customer Experience Design
- Lead end-to-end proposition development - from problem definition and concept creation through to delivery. This includes customer research and testing, business case development, roadmap planning, and securing senior stakeholder sign-off.
- Drive cross-functional collaboration with loyalty teams (commercial, operations, marketing, analytics, product, and delivery) to ensure propositions reflect brand values, are robust, customer-centric, and ready for implementation.
- Ensure flawless delivery by partnering with delivery teams to launch propositions on time, within scope, and meeting agreed success metrics.
- Influence and align stakeholders across the business, gathering input and building engagement to secure buy-in for new initiatives.
- Measure success through impact - multiple new propositions launched, achievement of key performance metrics, and a clearly defined, ambitious, and deliverable loyalty roadmap.
- Champion Insights, Customer Understanding & Competitor Intelligence
- Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice.
- Translate insights into clear strategic opportunities and recommendations.
- Stay ahead of trends by continuously monitoring global loyalty developments, industry shifts, and customer insights to inform strategic decisions.
- Support Commercial & Financial Impact Assessment
- Partner with Finance to develop business cases, model commercial outcomes, and assess customer value.
- Ensure all propositions are commercially viable, brand enhancing, and customer positive.
- Support Roadmap Development & Long-Term Strategy
- Shape the future roadmap working closely with the Proposition and Product teams, identifying opportunities that keep the our programme at the forefront of loyalty innovation and supporting clear prioritisation ensuring all investment decisions are customer-led and commercially grounded.
- Work closely with Product, Engineering and Data Science to define customer first product requirements.
- Prioritise features and capabilities that enable long term loyalty growth.
- Champion agile, collaborative ways of working that accelerate delivery and foster innovation across multi-functional teams.
- Champion the future vision of the loyalty programme and build alignment where required across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech.
Key skills and experience
- Proven experience at Manager or Project Leader level in consultancy
- Proven experience in loyalty, customer growth or strategy roles within retail, consumer brands, or consulting.
- Demonstrated success in developing new propositions from concept to delivery.
- Curious and customer-centric mindset, consistently seeking ways to enhance the customer experience.
- Commercially astute, with a deep understanding of customer value drivers and profitability levers and expertise in business case development
- Exceptional storytelling and communication skills, with strong senior stakeholder engagement experience
- Strong ability to collaborate across multi-functional teams and confidently present to many different types of stakeholders.
- Strategic problem solver - comfortable with ambiguity, proactive and able to structure & prioritise time to manage complex challenge.
- Passionate about global loyalty trends, with a strong knowledge base and ability to translate insights into actionable strategies.
