Loyalty Program Manager
Posted 2 weeks ago by Salt
Negotiable
Undetermined
Undetermined
England, United Kingdom
Summary: The role of Loyalty Program Manager involves leading the project management of a new loyalty proposition for a prominent UK retailer. This full-time freelance position requires an experienced professional adept at navigating complex retail environments and managing senior stakeholders. The project is expected to last a minimum of six months, with one day per week required at the company's headquarters. The successful candidate will be responsible for ensuring the seamless execution of this strategic initiative.
Key Responsibilities:
- Lead the end-to-end project management of the loyalty proposition rollout
- Develop and maintain project plans, timelines, and delivery milestones
- Coordinate cross-functional teams including marketing, digital, data, and commercial
- Identify and manage project risks, dependencies, and blockers
- Ensure timely reporting and updates to senior stakeholders
- Support integration with existing customer and tech ecosystems
Key Skills:
- Proven experience managing loyalty, CRM, or customer proposition projects (ideally in retail, FMCG, or consumer brands)
- Strong project management skills with a track record of delivering complex, multi-stakeholder programmes
- Confident working with senior leadership and managing competing priorities
- Able to hit the ground running with minimal oversight
- Familiarity with agile or hybrid delivery models
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Salt are working with a leading UK retailer that is gearing up to launch an exciting new loyalty proposition — and we’re looking for an experienced Loyalty Project Manager to help make it happen. This is a full-time freelance opportunity for a seasoned project professional who understands the loyalty space and knows how to navigate large, complex retail environments. You’ll play a key role in managing the delivery of this strategic initiative, working closely with senior stakeholders to drive progress and ensure seamless execution. This project with be a minimum of 6 months in length, with 1 day inhouse at their HQ.
Key Responsibilities:
- Lead the end-to-end project management of the loyalty proposition rollout
- Develop and maintain project plans, timelines, and delivery milestones
- Coordinate cross-functional teams including marketing, digital, data, and commercial
- Identify and manage project risks, dependencies, and blockers
- Ensure timely reporting and updates to senior stakeholders
- Support integration with existing customer and tech ecosystems
What We’re Looking For:
- Proven experience managing loyalty, CRM, or customer proposition projects (ideally in retail, FMCG, or consumer brands)
- Strong project management skills with a track record of delivering complex, multi-stakeholder programmes
- Confident working with senior leadership and managing competing priorities
- Able to hit the ground running with minimal oversight
- Familiarity with agile or hybrid delivery models