Logistics Coordinator

Overall Job Purpose: This is a 13 month maternity cover - February 2026 - March 2027 To coordinate the Order Fulfilment process from MTP Warehouse or Plant to end Customer, ensuring data entry, documentation and associated transactions are completed in strict accordance with defined MTP Standard Operating Procedure and applicable trade regulations. Administrate Import/Export or Transfer of Medtrade Materials between origin and delivery point, collaborating with approved Transport providers to deliver efficient service at lowest cost. Create and publish Transport documentation, maintain Product Movement database, reconcile freight invoices and resolve stock exception queries. Maintain and report 3PL Performance, including publication of Monthly KPI pack and Root Cause Analysis for all significant deviations. There will be a requirement to be in the office at our Head Office in Crewe, a minimum of 3 days per week. Please note you must have the right to work in the UK as we do not offer any Visa sponsorship.

Key Responsibilities

• Customer Order Fulfilment
• Receive Customer Orders, verify pricing and quantities, enter in SAGE200 system
• Receive and acknowledge EDI orders
• Issue order acknowledgments in strict accordance with SOP
• Process and maintain system price files
• Provide Customers with order status reports and notifications to communicate order fulfilment date & quantity versus original due date and quantity, with alerts to ensure visibility of order in the Supply Chain (as required by the Customer)
• Manage Inventory and Order Fulfilment process, in accordance with Customer Supply Agreement, ensuring order picks and physical inventory counts are completed and reconciled in line with Medtrade SOP
• Create and Maintain Shipping Documentation in accordance with SOP.
• Resolve any issues or discrepancies raised by the 3PL in a timely manner with appropriate communication.
• Complete Customs Pre-entry process / procedure in accordance with Customer requirements
• Create credit requests for damages or shortages
• Raise Purchase Orders for all freight charges, maintaining AWC Transport database for future reconciliation
• Act as first point of contact for Customer enquiries via telephone, in accordance with SOP guidelines for handling marketing calls or requests for sensitive information
• Support the business with various administrative tasks including distribution of post; collection of parcels from Reception; assisting other areas with Courier requests.
• Logistics Transport Planning
• External - from RM suppliers: Schedule, Monitor, Record & maintain traceability
• Internal - between subcontractors – responsibilities as above
• Import – responsibilities as above
• Export – responsibilities as above
• Invoice review & verification
• 3PL Contract Co-ordination: Performance Reporting versus SLA metrics, act as primary Operational interface, identify Process or Cost Improvement opportunities
• Document and maintain procedures