live service engineer
Posted Today by Undisclosed
£497 Per day
Inside
Hybrid
Telford, England, United Kingdom
Summary: The Live Service Engineer will be part of the CESA team within Tax Admin, focusing on supporting critical live services such as batch scheduling and incident resolution. This role requires strong technical skills in PL/SQL and Java, along with experience in live service environments. The engineer will be responsible for ensuring platform stability and managing service incidents effectively. Active SC clearance is desired for this position.
Key Responsibilities:
- Provide live service support for the CESA service.
- Investigate and resolve incidents without breaching SLAs.
- Manage and monitor batch scheduling processes.
- Perform daily checks and triage ServiceNow tickets.
- Support patching and failover activities.
- Collaborate with cross-functional teams to elaborate issues and devise solutions.
Key Skills:
- PL/SQL and Java (core development and debugging).
- Live Service Support experience.
- ServiceNow (ticket triage and root cause analysis).
- Batch scheduling tools (e.g., Job Scheduler).
- Strong problem-solving and analytical skills.
Salary (Rate): £496.80 daily
City: Telford
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Role Title: Live Service Engineer
Duration: 12 month contract
Location: Telford, hybrid 2 days per week onsite
Rate: up to £496.80 p/d Umbrella inside IR35
Clearance required: Active SC is desired, SC eligibility is required
Role purpose / summary
The Live Service Engineer will join the CESA team within Tax Admin, supporting critical live services including batch scheduling, incident resolution, and platform stability. The role demands strong technical expertise in PL/SQL and Java, and a proven track record in live service environments.
Core Responsibilities
- Provide live service support for the CESA service.
- Investigate and resolve incidents without breaching SLAs.
- Manage and monitor batch scheduling processes.
- Perform daily checks and triage ServiceNow tickets.
- Support patching and failover activities.
- Collaborate with cross-functional teams to elaborate issues and devise solutions.
Skills & Technologies:
- PL/SQL and Java (core development and debugging)
- Live Service Support experience
- ServiceNow (ticket triage and root cause analysis)
- Batch scheduling tools (e.g., Job Scheduler)
- Strong problem-solving and analytical skills
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!