Live Service Engineer (CESA)
Posted 1 day ago by CBSbutler Holdings Limited trading as CBSbutler
£464 Per day
Inside
Hybrid
Telford, Shropshire
Summary: The Live Service Engineer (CESA) will support critical live services within the Tax Admin team, focusing on incident resolution, batch scheduling, and platform stability. This role requires strong technical skills in PL/SQL and Java, along with experience in live service environments. The position is hybrid, requiring two days on-site in Telford. SC clearance is mandatory for this role.
Key Responsibilities:
- Provide live service support for the CESA service.
- Investigate and resolve incidents without breaching SLAs.
- Manage and monitor batch scheduling processes.
- Perform daily checks and triage ServiceNow tickets.
- Support patching and failover activities.
- Collaborate with cross-functional teams to elaborate issues and devise solutions.
Key Skills:
- PL/SQL and Java (core development and debugging)
- Live Service Support experience
- ServiceNow (ticket triage and root cause analysis)
- Batch scheduling tools (e.g., Job Scheduler)
- Strong problem-solving and analytical skills
Salary (Rate): £464/day
City: Telford
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Job Title: Live Service Engineer (CESA)
Duration: 12 months
Location: Hybrid/Telford (2 days on site)
Rate: 464 per day inside ir35
SC clearance is required for this role
Job Description:
The Live Service Engineer will join the CESA team within Tax Admin, supporting critical live services including batch scheduling, incident resolution, and platform stability. The role demands strong technical expertise in PL/SQL and Java, and a proven track record in live service environments.
Core Responsibilities:
- Provide live service support for the CESA service.
- Investigate and resolve incidents without breaching SLAs.
- Manage and monitor batch scheduling processes.
- Perform daily checks and triage ServiceNow tickets.
- Support patching and failover activities.
- Collaborate with cross-functional teams to elaborate issues and devise solutions.
Skillset Experience:
- PL/SQL and Java (core development and debugging)
- Live Service Support experience
- ServiceNow (ticket triage and root cause analysis)
- Batch scheduling tools (e.g., Job Scheduler)
- Strong problem-solving and analytical skills
If you are interested in this role or wish to apply, please feel free to submit your CV