Licensing Specialist | SMB
Location: Hybrid, Reading or London | Minimum 1 day per week in the office
We're looking for a proactive Licensing Specialist to support a broad portfolio of Small and Medium-sized Business (SMB) customers.
This role combines software licensing, compliance, data analysis and customer engagement. You'll manage licensing reviews at scale, analyse customer data, identify potential compliance issues and provide clear recommendations that help customers meet licensing expectations and optimise their software usage.
What you'll be doing
- Manage a portfolio of SMB customers, delivering licensing reviews across both new and existing services.
- Collect and analyse software licensing and compliance data, using Excel and relevant benchmarks to identify trends and potential issues.
- Provide customers with clear, practical recommendations to address compliance gaps and optimise software usage.
- Build strong relationships with customers and internal stakeholders.
- Manage multiple projects and priorities in a high-volume environment.
- Contribute to revenue growth through effective customer engagements and achievement of KPIs.
- Support the continuous improvement of licensing processes and services.
What we're looking for
- Strong communication, presentation and stakeholder management skills.
- Good analytical and problem-solving ability, with strong Excel skills.
- A proactive, self-sufficient and adaptable approach.
- Comfortable working independently while also contributing to a wider team.
- Fluent written and spoken English, plus French, German, Italian or Dutch.
- Ideally, a background in software, IT compliance, cybersecurity, technical sales or customer success.
- Experience in Software Asset Management (SAM), licensing or IT compliance would be particularly valuable.
- A relevant degree or certification such as CSAM would be beneficial, but is not essential.
The opportunity
This would suit someone who enjoys combining data analysis with customer interaction and wants to develop their Experience across software licensing, compliance and technology. You'll receive support and training, but the role is best suited to someone who is naturally proactive, organised and comfortable taking ownership of their workload.
What I changed:
I removed the internal/client-specific phrasing, cut repetition, made the responsibilities more candidate-friendly, and brought the most important selling points and requirements to the forefront.
Job Title:: Licensing Specialist
Location:: London, UK
Job Type:: Contract