Level 2 Service Desk Specialist / 2nd Line Support
Posted 2 days ago by FPSG
Negotiable
Undetermined
Onsite
Hoddesdon, Hertfordshire
Summary: The Level 2 Service Desk Specialist role involves providing on-site support for L1 and L2 tickets, ensuring efficient troubleshooting and resolution of IT issues. The position requires collaboration with the IT Service Desk Team Lead and adherence to ITIL best practices. The role is focused on maintaining system functionality and contributing to small projects that enhance service delivery.
Key Responsibilities:
- Own and resolve L1 & L2 tickets with speed and precision.
- Troubleshoot and fix break-fix issues to keep systems running smoothly.
- Handle ad-hoc IT requests and contribute to small projects that make a big difference.
- Work closely with the IT Service Desk Team Lead and collaborate with a supportive team.
- Follow ITIL best practices and maintain accurate ticket documentation.
Key Skills:
- ITIL knowledge and a solid understanding of service management.
- Proven ticket handling experience in a busy service desk environment.
- Strong troubleshooting skills and the ability to work independently.
- Great communication and a positive, proactive attitude.
Salary (Rate): undetermined
City: Hoddesdon
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Overview Ref: (phone number removed) 2nd line Support / Level 2 Service Desk / On-site / 6 months Role Responsibilities Responsibilities will include: Own and resolve L1 & L2 tickets with speed and precision.Troubleshoot and fix break-fix issues to keep systems running smoothly.Handle ad-hoc IT requests and contribute to small projects that make a big difference.Work closely with the IT Service Desk Team Lead and collaborate with a supportive team.Follow ITIL best practices and maintain accurate ticket documentation.
Person Specification Essential skills will include: ITIL knowledge and a solid understanding of service management.Proven ticket handling experience in a busy service desk environment.Strong troubleshooting skills and the ability to work independently.Great communication and a positive, proactive attitude.
Next Steps Apply by contacting Ciaran Ahern, (phone number removed) or (url removed) Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age. We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process