Level 2 Service Desk Engineer

Position Overview We are looking for a Level 2 Service Desk Engineer to join us in Stone, Staffordshire. This role would suit an experienced IT support professional looking for an opportunity to work in a dedicated client position.

Salary & Benefits The budgeted salary for this role is between £30,000 and £35,000 a year, depending on experience. Click here for the list of benefits.

Working Presence This role is onsite full time at client site in Stone, Staffordshire. Want to know more about life at Mirus? Let our employees show you here!

Responsibilities Some of your day-to-day responsibilities will include:

• Delivering exceptional technical support for software, hardware and network issues
• Performing diagnosis for issues and guiding users through step-by-step solutions in a desktop support environment
• Providing technical solutions in a user-friendly and professional manner
• Facilitating one-to-one end user training as required
• Ensuring site technical documentation is maintained

Qualifications & Experience The right candidate will have experience of:

• Operating as a Service Desk Engineer supporting SME’s
• Familiar with working to SLA’s to meet both customer and contract requirements
• Working as part of a wider service delivery function
• Microsoft Dynamics systems and online services including installation and maintenance
• Exchange Technologies
• Active Directory
• VPN technologies
• Microsoft Office and 365 services

The Following Technical Skills Are Desirable And Not Essential

• Cloud Phone systems
• OneDrive for business
• SharePoint and SharePoint document libraries
• Databases – SQL

About Us We have been providing our clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002. As part of Advania, we are backed by a leading technology services and solutions provider, and the most awarded Microsoft partner in the UK. At Mirus, we are dedicated to the growth and development of our employees, which is reflected in our diverse learning ecosystem. Whether through self-paced online courses or provider-led training sessions, Mirus ensures that all employees have access to valuable learning opportunities. We offer a range of benefits designed to support training for personal development, business needs, and client requirements. To find out more about working at Mirus, visit our careers website here.

Our Selection Process We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

We have been providing our clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002. As part of Advania, we are backed by a leading technology services and solutions provider, and the most awarded Microsoft partner in the UK.