Level 1 - Desktop Support Specialist

An opportunity has become available for a Desktop Support specialist professional to join the frontline support team of a leading global resources organisation, providing critical Level 1 support across Operational Technology and Information Technology systems that underpin large-scale mining operations.

Based in Brisbane, you'll play a key role in supporting a 24/7 Integrated Remote Operations Centre, ensuring critical production systems remain available through proactive monitoring, incident management and stakeholder engagement.

Roster (12.5-hour shifts)

• 2 Days / 2 Nights – 5 Days Off
• 2 Days / 3 Nights – 4 Days Off
• 3 Days / 2 Nights – 5 Days Off

The Role

Working within a high-performing operations environment, you'll be the first point of contact for production system incidents, providing rapid triage, escalation and communication to minimise operational disruption.

Key responsibilities include:

• Provide Level 1 support across Operational Technology (OT) and Information Technology (IT) production systems.
• Monitor critical systems and respond to alarms, events and incidents in real time.
• Log, assess and prioritise production system faults, ensuring accurate documentation and timely escalation.
• Coordinate with Level 2 and Level 3 support teams, vendors and operational stakeholders to restore services quickly.
• Communicate incident updates to key stakeholders throughout the resolution process.
• Support planned maintenance activities and minor system improvement initiatives.
• Contribute to continuous improvement across operational support processes.

About You

We're looking for someone who thrives in a fast-paced operational environment and enjoys working collaboratively to solve problems.

You'll ideally bring:

• Previous experience in an IT Helpdesk, Service Desk, Operations Centre or similar support environment.
• Exposure to Operational Technology (OT), Information Technology (IT) or industrial control systems.
• Strong troubleshooting and incident management skills.
• Excellent verbal and written communication skills.
• High attention to detail and the ability to remain calm under pressure.
• Experience working within an ITIL environment (desirable).
• Previous shift work experience is advantageous but not essential.

If you're looking for your next challenge in a fast-paced operational support environment and enjoy solving problems while working with cutting-edge technology, we'd love to hear from you.