Legal Service Desk Project Manager
Posted 1 day ago by Square One Resources
£510 Per day
Outside
Hybrid
London, UK
Summary: The Legal Service Desk Project Manager will lead IT Service Desk initiatives within the legal services sector, ensuring effective service delivery and compliance in a regulated environment. This role requires strong project management skills and a deep understanding of IT service desk operations, particularly in legal contexts. The successful candidate will manage projects from initiation to delivery, collaborating with internal teams and global service providers. This position is critical for maintaining governance and service reliability in legal operations.
Key Responsibilities:
- Lead and manage Service Desk-related projects from initiation through to delivery and transition into BAU
- Own project scope, timelines, budgets, risks, and documentation, ensuring alignment with governance and legal-sector compliance requirements
- Maintain commercial control and governance, including budget management, forecasting, and change control
- Oversee the full project lifecycle, ensuring effective planning, execution, and reporting
- Act as a primary point of contact for business and technical stakeholders, ensuring clear and consistent communication
- Manage and coordinate outsourced and third-party global service providers
- Ensure IT applications and services meet agreed SLAs and support business-critical legal operations
- Drive continuous service improvement across service desk processes and tooling
- Develop, lead, and support the Service Desk team, including training, mentoring, and performance management
Key Skills:
- Mandatory experience within the Legal Services industry (law firms, legal organisations, or legal technology environments)
- Proven experience as a Service Desk Project Manager or in a similar IT service delivery role
- Strong understanding of IT Service Desk operations, ITIL-aligned environments, and regulated support models
- Demonstrable experience managing outsourced and third-party global service providers
- Strong project management expertise covering scope, budget, risk, and change management
- Excellent stakeholder management skills, with the ability to communicate effectively with technical and non-technical audiences
Salary (Rate): £510 daily
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: IT
Job Title: Legal Service Desk Project Manager
Location: London, United Kingdom (Hybrid)
Day Rate: £490 - £510 (Outside IR35)
Job Type: Six Month Contract
We are seeking an experienced Service Desk Project Manager with proven Legal Services industry experience to lead and deliver IT Service Desk initiatives within a complex, regulated environment. This role is critical to ensuring effective service delivery, strong governance, and successful collaboration across internal teams and outsourced global service providers.
The successful candidate will bring strong project management capability, deep understanding of IT service desk operations, and hands-on experience working within legal-sector IT environments, where compliance, data security, and service reliability are paramount.
Job Responsibilities/Objectives
- Lead and manage Service Desk-related projects from initiation through to delivery and transition into BAU
- Own project scope, timelines, budgets, risks, and documentation, ensuring alignment with governance and legal-sector compliance requirements
- Maintain commercial control and governance, including budget management, forecasting, and change control
- Oversee the full project lifecycle, ensuring effective planning, execution, and reporting
- Act as a primary point of contact for business and technical stakeholders, ensuring clear and consistent communication
- Manage and coordinate outsourced and third-party global service providers
- Ensure IT applications and services meet agreed SLAs and support business-critical legal operations
- Drive continuous service improvement across service desk processes and tooling
- Develop, lead, and support the Service Desk team, including training, mentoring, and performance management
Required Skills/Experience
The ideal candidate will have the following:
- Mandatory experience within the Legal Services industry (law firms, legal organisations, or legal technology environments)
- Proven experience as a Service Desk Project Manager or in a similar IT service delivery role
- Strong understanding of IT Service Desk operations, ITIL-aligned environments, and regulated support models
- Demonstrable experience managing outsourced and third-party global service providers
- Strong project management expertise covering scope, budget, risk, and change management
- Excellent stakeholder management skills, with the ability to communicate effectively with technical and non-technical audiences
If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.
Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.