Leasing Administrator
Posted 5 days ago by Innova Solutions
Negotiable
Undetermined
Onsite
Solihull, England, United Kingdom
Summary: The Customer Services Representative role is a 12-month contract based in Solihull, focusing on managing customer relationships and service coordination for leased assets in the financial services sector. The position requires a proactive individual with a background in finance to support end-of-lease processes and resolve customer issues efficiently. The role involves collaboration across teams and regions, utilizing various tools to enhance customer support. Candidates should possess strong communication skills and a detail-oriented approach to customer interactions.
Key Responsibilities:
- Manage customer relationships and service coordination for leased assets
- Handle end-of-lease processes with a keen understanding of financial products like hire purchase
- Resolve customer issues efficiently, with a focus on service excellence
- Collaborate across teams and regions to deliver seamless customer support
- Use tools like Microsoft Office, Oracle, Salesforce, and ideally Power BI to drive insights and improvements
Key Skills:
- Experience in a finance or leasing environment
- Strong communication and relationship management skills
- Ability to troubleshoot, escalate, and resolve queries professionally
- Detail-oriented with experience documenting customer interactions
- Degree or equivalent experience preferred
Salary (Rate): undetermined
City: Solihull
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Customer Services Representative – 12-Month Contract Solihull | Onsite Financial Services | Leased Equipment | UK, Ireland & Netherlands
Are you customer-focused with a background in finance? Join a dynamic, international team supporting end-of-lease processes for leased machines. We're looking for a proactive and relationship-driven Customer Services Representative to be the first point of contact for dealers and customers across the UK, Netherlands, and Ireland.
What You’ll Do:
- Manage customer relationships and service coordination for leased assets
- Handle end-of-lease processes with a keen understanding of financial products like hire purchase
- Resolve customer issues efficiently, with a focus on service excellence
- Collaborate across teams and regions to deliver seamless customer support
- Use tools like Microsoft Office , Oracle , Salesforce , and ideally Power BI to drive insights and improvements
What We’re Looking For:
- Experience in a finance or leasing environment
- Strong communication and relationship management skills
- Ability to troubleshoot, escalate, and resolve queries professionally
- Detail-oriented with experience documenting customer interactions
- Degree or equivalent experience preferred
You’ll Succeed If You:
- Enjoy solving problems and improving customer experience
- Thrive in a fast-paced, team-oriented environment
- Are analytical and tech-savvy
- Communicate with clarity, empathy, and professionalism
Join us for a rewarding 12-month contract where you’ll make a real impact on customer experience and build valuable connections across Europe. Apply now to be part of a team where your customer-first mindset and finance knowledge will shine.