Summary: The Leasehold Officer role involves providing expert advice to leaseholders on service charges and managing approximately 1,000 leasehold service charge accounts. The position requires effective monitoring, credit control, and dispute resolution related to service charge debts. The successful candidate will be a key point of contact for leaseholders and will work within a strong team to maximize the council's income. Previous experience in leasehold management is essential for this position.

Key Responsibilities:

• Consult with leaseholders and provide expert advice on service charges and major works.
• Monitor and manage approximately 1,000 leasehold service charge accounts.
• Investigate and respond to leaseholders' queries regarding service charges.
• Perform credit control functions related to residential leasehold service charge debt.
• Calculate and process service charge reductions in accordance with legislation and court decisions.
• Manage service charge accounts from issuance to collection, including payment arrangements and dispute resolution.
• Act as a point of contact for queries concerning leases and leasehold management.

Key Skills:

• Experience in leasehold management and service charge administration.
• Strong communication and interpersonal skills.
• Ability to handle credit control and debt management.
• Knowledge of relevant legislation and court procedures.
• Problem-solving skills for dispute resolution.
• Organizational skills to manage multiple accounts effectively.

Salary (Rate): £28

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: Mid-Level

Industry: Other