Leasehold Officer

Key Responsibilities

• Manage day-to-day leasehold administration and act as the first point of contact for leaseholder enquiries.
• Investigate and resolve service charge queries, ensuring accurate billing and financial records.
• Coordinate and administer Section 20 consultation processes for major works and planned maintenance projects.
• Calculate, issue and explain major works invoices and associated costs to leaseholders.
• Manage lease breaches and undertake enforcement action in accordance with lease conditions and legislation.
• Monitor leasehold accounts, recover arrears and negotiate repayment arrangements where appropriate.
• Process lease extension enquiries and applications.
• Prepare documentation and evidence for First-Tier Tribunal (Property Chamber) applications and hearings.
• Carry out estate and scheme inspections, identifying issues and ensuring appropriate remedial action is taken.
• Monitor the performance of Managing Agents, ensuring contractual obligations and service standards are met.
• Liaise with contractors, solicitors, surveyors and internal departments to resolve leasehold matters efficiently.
• Maintain accurate case records and ensure compliance with housing legislation, policies and procedures.
• Deliver a high-quality customer-focused service to leaseholders and residents.