Lead UX Researcher
Posted 3 days ago by rmg digital
£63 Per hour
Inside
Hybrid
Greater Bristol Area, United Kingdom
Summary: The Lead UX Researcher will play a crucial role in a high-impact discovery project aimed at enhancing client experiences during complex product implementations. This strategic position involves investigating the client implementation journey, identifying pain points, and providing actionable insights to improve satisfaction and delivery. The role requires a blend of user research expertise and stakeholder management skills, with a focus on B2B environments. The position is hybrid, requiring three days in the office per week.
Key Responsibilities:
- Lead user research into the end-to-end client implementation journey
- Conduct stakeholder interviews and facilitate cross-functional workshops
- Develop service blueprints, journey maps, and ecosystem maps
- Deliver clear, strategic insights and recommendations to senior stakeholders
- Work independently with minimal supervision and take ownership of research direction
Key Skills:
- Minimum 6–7 years’ experience in UX research, with significant B2B exposure
- Background in service design or UX research for service design projects
- Comfortable working with complex processes and multi-stakeholder environments
- Skilled in service blueprinting, journey mapping, and process analysis
- Confident facilitating cross-functional workshops
- Able to manage senior stakeholders and present findings at a strategic level
- Self-starter with a proactive approach and strong problem-solving mindset
Salary (Rate): £63.00/hr
City: Bristol
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Senior
Industry: IT
We’re working with a global client to find an experienced Lead UX Researcher for a high-impact discovery project focused on improving the client experience during complex product implementations.
Start : Immediate
Duration : 6 months
Rate : £450-£475 per day
Inside IR35
Location : Bristol (hybrid, 3 days per week in-office)
This is a strategic role where you will investigate how clients experience a 9–12 month implementation process, mapping service touchpoints, identifying pain points, and uncovering opportunities to improve both client satisfaction and internal delivery.
Key Responsibilities:
- Lead user research into the end-to-end client implementation journey
- Conduct stakeholder interviews and facilitate cross-functional workshops
- Develop service blueprints, journey maps, and ecosystem maps
- Deliver clear, strategic insights and recommendations to senior stakeholders
- Work independently with minimal supervision and take ownership of research direction
About you:
Minimum 6–7 years’ experience in UX research, with significant B2B exposure
Background in service design or UX research for service design projects
Comfortable working with complex processes and multi-stakeholder environments
Skilled in service blueprinting, journey mapping, and process analysis
Confident facilitating cross-functional workshops
Able to manage senior stakeholders and present findings at a strategic level
Self-starter with a proactive approach and strong problem-solving mindset
If you're a senior UX researcher or service designer ready to take on a fast-paced, strategic project, please get in touch to discuss further.