Lead UX Designer
Posted Today by Norton Blake
£525 Per day
Inside
Hybrid
London
Summary: The Lead UX Designer role involves defining, designing, and optimizing end-to-end user journeys for both internal employee experiences and external customer interactions within a global energy business. The position requires a strong blend of UX strategy, service design, and hands-on journey mapping, collaborating closely with various stakeholders. This is a hybrid role based in London, classified as inside IR35, with a daily rate of £525. The successful candidate will ensure consistent and efficient experiences across digital touchpoints.
Key Responsibilities:
- Define and design end-to-end user journeys across digital products, services, and internal platforms.
- Translate UX strategy and design principles into actionable journey frameworks and deliverables.
- Identify friction points, inefficiencies, and opportunities to improve experience quality across touchpoints.
- Ensure consistency across journeys through clear design patterns, frameworks and governance.
- Balance business objectives, user needs, and technical constraints when shaping solutions.
Key Skills:
- Strong experience in UX Experience Design roles.
- Ideally previous experience in Energy or commodities or banking.
- Proven ability to create end-to-end journey maps and service blueprints.
- Experience designing both internal operational tools and customer-facing digital products.
- Ability to translate design principles into scalable journey frameworks.
- Strong stakeholder engagement and workshop facilitation skills.
- Experience working in agile, cross-functional teams.
- Ability to simplify complex processes into intuitive user journeys.
Salary (Rate): £525 per day
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
London
Lead UX Designer
Contract / £500 - £525 per day
My client, a global energy business, is looking for a UX Lead / Manager who can define, design and optimise end-to-end journeys across both internal employee experiences and external customer/user experiences.
This will be Hybrid London, Inside Ir35 and circa £525+
This role will focus on translating design principles and strategy into practical, scalable journeys, ensuring consistent, intuitive and efficient experiences across digital touchpoints. The successful candidate will bring a strong blend of UX strategy, service design, and hands-on journey mapping, working closely with Product, Engineering, Operations and Business stakeholders.
Key Responsibilities
Journey Design & Experience Strategy
- Define and design end-to-end user journeys across digital products, services, and internal platforms.
- Translate UX strategy and design principles into actionable journey frameworks and deliverables.
- Identify friction points, inefficiencies, and opportunities to improve experience quality across touchpoints.
- Ensure consistency across journeys through clear design patterns, frameworks and governance.
- Balance business objectives, user needs, and technical constraints when shaping solutions.
Key Skills & Experience
- Strong experience in UX Experience Design roles.
- Ideally previous experience in Energy or commodities or banking
- Proven ability to create end-to-end journey maps and service blueprints.
- Experience designing both internal operational tools and customer-facing digital products.
- Ability to translate design principles into scalable journey frameworks.
- Strong stakeholder engagement and workshop facilitation skills.
- Experience working in agile, cross-functional teams.
- Ability to simplify complex processes into intuitive user journeys.
