Summary: The role of Lead ServiceNow Developer/Architect involves leveraging extensive experience in ServiceNow to optimize legal service processes, particularly in Sales and Order Management and Network Inventory Management. The position requires collaboration with teams to translate requirements into functional specifications, design and customize ServiceNow modules, and ensure successful adoption through training and support. The expert will also stay updated on platform advancements and legal industry trends to enhance solution design and provide ongoing user support.

Key Responsibilities:

• Collaborate with teams to understand requirements and pain points, translating them into functional specifications.
• Design, configure, and customize ServiceNow modules to optimize legal service processes.
• Implement best practices for legal service management using ServiceNow.
• Conduct workshops and training sessions for end-users.
• Perform system testing, troubleshooting, and issue resolution during implementation.
• Collaborate with technical teams for system integrations.
• Stay updated with ServiceNow advancements and legal industry trends.
• Provide ongoing support to end-users and document processes and solutions.

Key Skills:

• 6+ years of experience as a functional consultant or business analyst in legal services management.
• Strong expertise in configuring and customizing the ServiceNow platform.
• Excellent communication and interpersonal skills.
• In-depth understanding of organizational processes and workflows.
• Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus.
• Mandatory Skills: ServiceNow ITAM.

Salary (Rate): undetermined

City: London Area

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT