Lead Service Designer

Key Responsibilities

• Lead service design across Discovery, Alpha, Beta and Live.
• Create service maps, blueprints, user journeys and current- and future-state designs.
• Identify service pain points, dependencies and improvement opportunities.
• Facilitate workshops, co-design sessions and stakeholder interviews.
• Collaborate with User Researchers, Business Analysts, Product Managers and technical teams.
• Present recommendations and influence senior stakeholders.
• Embed accessibility, inclusion and government service standards.

Essential Skills & Experience

• Significant UK public sector service design experience at Senior or Lead level.
• Strong end-to-end service design skills beyond UI or product design.
• Proven experience creating service maps, blueprints and user journeys.
• Excellent workshop facilitation and stakeholder management skills.
• Experience working across people, processes, policy and technology.
• Portfolio or examples of previous service design work required.
• Active SC Clearance and valid UK passport essential.