Lead Salesforce Implementation Specialist - Bolton, Greater Manchester

Key responsibilities

• Own the Agentforce roadmap - what we build, in what order, and how it integrates with the rest of our Salesforce footprint and our AI stack.
• Lead the design and build of Agentforce agents (Sales, Service, lead generation, qualification, nurturing) using Agent Builder, Prompt Builder, Atlas Reasoning Engine and Data Cloud.
• Own agent governance: trust layer configuration, audit, evaluation and the policies that keep our agents safe to put in front of customers.
• Stand up agent observability so we know how agents are performing in production and can iterate quickly.
• Drive adoption across Sales and Service teams - training, change management and feedback loops.
• Build and lead a small Agentforce team as the function scales - setting direction, raising the bar on craft, and developing the people in it.
• Partner with the Salesforce Architect on the underlying platform footprint and with the AI Product Manager on cross-business opportunity discovery.
• Be the accountable owner of Agentforce inside UniHomes - the senior face to stakeholders, to leadership and to Salesforce themselves.

Skills and experience

• Proven hands-on experience designing, building and shipping Agentforce or comparable Salesforce AI capabilities (Einstein, Copilot Studio, similar).
• Strong Salesforce administration foundations; Salesforce Certified Administrator preferred, Agentforce Specialist or equivalent strongly preferred.
• Practical experience with Salesforce development (Apex, Flows, Lightning) and AI tooling (prompt design, RAG, evaluation).
• Comfortable owning a workstream end-to-end - design, build, governance, adoption and reporting.
• Excellent communication and stakeholder management; comfortable leading a workstream, growing a team, and influencing peers and senior leaders alike.
• Track record as a senior IC stepping into leadership, or prior experience leading a small technical team.
• Pragmatic, outcome-driven, and comfortable in an SME pace of decision making.
• Genuinely positive about AI and what it can do for colleagues, customers and the business - a can-do mindset, with the confidence to champion it and bring others with you.

Desirable

• Experience setting up agent observability tooling.
• Background in marketplaces, lettings, utilities or consumer-facing platforms.

About us

At UniHomes, we’re on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider, we make finding and securing all-inclusive student accommodation simple, seamless, and stress-free.

We’re not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency.

Since launching in 2015, we’ve experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work® certification.

Our 140+ strong team is based in the heart of Sheffield City Centre, where we’re driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth.

What do you get when you work here?

With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work® (GPTW®) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage.

Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee awards, refer a friend scheme, staff discounts, mental health and financial support, and company social events.

Inclusivity Statement

At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Application Process

Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you.

Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence.

Final Note

We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you.