Summary: The role of Lead ITAM ServiceNow Developer requires an experienced professional with 6 to 12 years of expertise in ServiceNow, focusing on Sales and Order Management and Network Inventory Management. The candidate will design, configure, and customize ServiceNow modules while implementing best practices for legal service management. Responsibilities include conducting training sessions, performing system testing, and providing ongoing support to end-users. The position demands collaboration with technical teams to ensure seamless integration and alignment with organizational goals.

Key Responsibilities:

• Collaborate with teams to understand requirements and translate them into functional specifications.
• Design, configure, and customize ServiceNow modules for legal service processes.
• Implement best practices for legal service management using ServiceNow.
• Conduct workshops and training sessions for end-users.
• Perform system testing, troubleshooting, and issue resolution.
• Define integrations with other systems and applications.
• Stay updated with ServiceNow advancements and legal industry trends.
• Provide ongoing support to end-users regarding the ServiceNow platform.
• Document processes, configurations, and solutions for user guides and training materials.

Key Skills:

• 6+ years of experience as a functional consultant or business analyst in legal services management.
• Strong expertise in configuring and customizing the ServiceNow platform.
• In-depth understanding of processes and workflows within organizations.
• Excellent communication and interpersonal skills.
• Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus.
• Experience with ServiceNow ITAM.

Salary (Rate): £600

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT