What You'll Do
Manage and develop an Employee Relations Specialist and People Assistant, ensuring both operational excellence and a high-quality customer experience.
Lead on complex and high-risk Employee Relations matters, managing sensitive cases from end to end, including disciplinary, grievance, absence, capability, organisational change and other complex employee issues.
Provide expert Employee Relations advice, guidance and coaching to managers across the full range of people matters, helping them navigate challenging situations, assess risk, consider options and make confident, well-informed decisions.
Act as an escalation point for the wider ER and People Admin queries, providing support, direction and quality assurance on complex or high-profile cases, while sharing expertise and best practice to build capability across the team.
Develop manager confidence and capability through a coaching-led approach, encouraging early intervention, effective people management and consistent decision-making, whilst helping managers handle sensitive conversations with empathy, clarity and professionalism.
Lead and support key People projects and organisational change activity, balancing project work alongside operational case management and contributing to the continuous development of the People Services function.
Identify, assess and manage employee relations risks, proactively escalating concerns where appropriate and working with stakeholders to minimise legal, operational and reputational risk to the organisation.
Build strong and credible relationships across the business, becoming a trusted advisor to managers and stakeholders by providing pragmatic, commercially focused and people-centred solutions that meet both business and colleague needs.
You'll Bring
Experience operating within a senior HR Advisory or Employee Relations role, supporting managers and leaders in a large and complex organisation while balancing commercial priorities, colleague experience and organisational risk.
Previous experience leading or supervising a small team, with the ability to provide coaching, guidance and support, allocate and prioritise workload, develop capability and foster a collaborative, high-performing and customer-focused team culture.
Experience managing complex, sensitive and high-risk employee relations matters, including disciplinary, grievance, absence, capability, organisational change and workplace conflict cases, with a strong track record of achieving fair, pragmatic and legally compliant outcomes.
Strong and up-to-date knowledge of UK employment law and HR best practice, with the ability to interpret legislation, assess risk and provide clear, practical advice that supports effective decision-making and minimises organisational exposure.
Proven ability to coach, challenge and influence managers at all levels, building confidence, capability and accountability while supporting them to navigate difficult people situations and make informed decisions.
Excellent analytical, problem-solving and decision-making skills, with the ability to assess complex situations, identify risks and opportunities, evaluate options and apply sound professional judgement in a fast-paced environment.
Strong communication, stakeholder management and relationship-building skills, with the ability to establish credibility quickly, influence outcomes and build trusted partnerships across a wide range of stakeholders.
Experience using HR systems, people data and management information to identify trends, inform decision-making and drive continuous improvement, translating insight into practical actions that improve service delivery and organisational outcomes.
The ability to manage multiple priorities and competing demands simultaneously, maintaining high levels of accuracy, responsiveness and professionalism while working across both operational and project-based activities.
A customer-focused and solutions-driven mindset, committed to delivering an outstanding experience for managers and colleagues through responsive support, high-quality advice and a passion for continuous improvement.
Qualifications: CIPD Level 5 qualification (or equivalent experience)