Lead Content Designer - Permanent + Contract

About Scrumconnect Consulting

Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments.

Our work has positively influenced the lives of over 40 million UK citizens.

About the role

We are looking for a Lead Content Designer to set the content approach for public services and guidance.

You will make complex policy and technical information clear for users, lead other content designers and work closely with policy and subject matter experts.

Key responsibilities

• Set the content strategy, standards and ways of working for one or more teams.
• Design and write clear, accessible content for services and guidance, using plain English.
• Turn complex policy, legal and technical information into content users understand first time.
• Work with user researchers to test content and improve it based on evidence.
• Work with policy colleagues and subject matter experts to agree accurate content.
• Lead, review and develop other content designers.
• Make sure content meets the GOV.UK style guide and accessibility standards.
• Help teams prepare content for GDS service assessments.

Essential skills and experience

• Extensive experience as a content designer, including leading other content designers.
• Experience making complex policy, legal or technical content clear.
• Excellent writing, editing and plain English skills.
• Experience using research and data to inform content decisions.
• Strong skills in working with and influencing subject matter experts and senior stakeholders.
• Knowledge of accessibility standards (WCAG).

Desirable

• UK government or public sector experience.
• Knowledge of the GOV.UK style guide and publishing tools.
• Experience writing guidance for professional or regulated audiences.