About The Job
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The Chief Digital Information Office delivers complex, high-value products and platforms that support HMRC's strategic goals and improve outcomes for millions of users.
We work in multidisciplinary teams using modern Agile delivery practices to deliver services at scale and improve outcomes for users.
Within CDIO, the Chief Engineering and Platform Office (CEPO) is leading HMRC's technology transformation, simplifying systems, modernising delivery, and building a future-ready digital landscape through scalable, service-based solutions.
We are committed to providing an inclusive, supportive and flexible working environment where colleagues can thrive.
Job Description
This is an exciting opportunity to join HMRC's Chief Engineering and Platform Office (CEPO) as a Lead Agile Delivery Manager on the Multi-channel Digital Tax Platform (MDTP).
As Lead Agile Delivery Manager, you will act as a senior delivery leader across several platform engineering teams that make up MDTP - an award-winning Platform-as-a-Service that hosts HMRC's front-end digital services.
Working alongside MDTP's Lead Platform Owner and Technical Architect, you will remove organisational blockers, support teams in improving flow, set best practice for delivery within a platform engineering context, drive value through delivery and create an environment that produces and encourages high-performing teams.
Person specification
A people focussed leader, you are an effective communicator who builds trust at all levels, from delivery teams to senior stakeholders.
You demonstrate resilience, sound judgement and a passion for growing capability in others.
You foster inclusive, psychologically safe environments where teams can thrive and deliver their best work.
Demonstrates strong leadership, building trust, safety and empowerment across multiple teams.
Has proven ability to coach multiple teams to become high-performing, self-organising and continuously improving.
Communicates clearly and confidently, maintaining effective relationships with stakeholders, senior leaders and delivery teams.
Shows confidence in negotiation and alignment of teams around shared goals and effectively.
Encourages a culture of continuous learning and development - Promotes agile and outcome focused ways of working to enable early value delivery and iteration.
Works effectively with Profession Leads.
Brings experience supporting technical teams in complex cloud or platform engineering environments.
Contributes actively to the Agile Delivery community, supporting the growth of the profession.
You will also play a key role in building Delivery Management capability across your business area and CDIO - coaching Delivery Managers, strengthening community of practice engagement, and influencing ways of working at organisational level.
You will model strong, inclusive leadership behaviours and help cultivate a culture of continuous improvement and high performance.
You are a credible and experienced senior delivery professional with substantial experience delivering complex digital services within large organisations.
You bring a calm, pragmatic leadership style and the ability to balance delivery pace with thoughtful risk management.
Key Responsibilities
- Lead and oversee delivery across the multiple Agile teams that make up the platform, ensuring alignment to strategic priorities and delivery of user-centred outcomes.
- Coach, mentor and develop Delivery Managers and Senior Delivery Managers, supporting high performance and professional growth.
- Remove systemic impediments by collaborating with senior leaders across Product, Engineering and Design.
- Champion Agile, Lean and flow-based delivery approaches, ensuring consistent application at scale.
- Drive effective planning and prioritisation, enabling transparency and shared understanding of delivery goals.
- Promote psychological safety and collaborative team culture, modelling inclusive leadership behaviours.
- Use delivery metrics and data-driven insight to inform decisions, manage risks and continuously improve delivery performance.
- Guide teams through uncertainty, helping them navigate complexity, ambiguity and organisational change.
- Strengthen the Delivery Management community of practice, leading capability uplift and knowledge sharing.
Essential Criteria
- Extensive experience leading delivery across multiple complex digital products and/or platforms in an agile environment.
- Deep expertise in Agile delivery methods, tools and techniques, applied in varied and challenging contexts and ability to set the standard for delivery best practice.
- Proven experience working with a platform/product manager (or equivalent) to deliver a high-value Platform-as-a-Service that is user-focussed, and coaching teams in Agile, outcome-based delivery.
- Experience delivering a platform roadmap made up of multiple products, tools, and capabilities: and/or experience of delivering multiple multidisciplinary teams.
- Experience managing multiple priorities on large scale, high-visibility deliveries: managing cross-team dependencies, identifying, resolving and forward-planning to mitigate teams blocking each other to maintain momentum.
- Highly effective stakeholder-management skills, including influencing senior leaders and shaping strategic direction.
- Strong track record coaching and developing Delivery Managers, supporting professional capability growth.
Technical Skills
- Agile and Lean practices
- Team Dynamics and Collaboration
Benefits
Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
Family friendly policies.
Personal support.
Coaching and development.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office.
Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community.
Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).