Laptop Refresh Call Handler (Service Desk)
Posted 3 days ago by Adecco
£150 Per day
Inside
Onsite
Kidlington, UK
Summary: The Laptop Refresh Call Handler (Service Desk) role is a full-time position based in Oxfordshire, focused on providing exceptional support for the Windows 11 Laptop Refresh Programme. The successful candidate will engage with end users to resolve technical issues and ensure high customer satisfaction. This temporary role requires security clearance and offers a daily rate of £150 for an initial period of three months.
Key Responsibilities:
- Provide expert support, advice, and guidance to end users reporting incidents and technical issues in relation to their Windows 11 Laptop Refresh Programme.
- Analyse, diagnose, and identify workarounds to resolve issues within service level agreements.
- Engage with ICT technical support functions to ensure timely incident resolution.
- Communicate effectively with users and ICT staff, ensuring clarity and support throughout the incident management process.
- Take ownership of incidents and service requests to maintain high customer satisfaction ratings.
Key Skills:
- A good standard of education along with ITIL v2 or v3 knowledge or qualification (Essential).
- Experience within a service desk or technical environment (Essential).
- Excellent written and verbal communication skills with a customer-focused mindset (Essential).
- Strong problem-solving and troubleshooting skills, able to think logically in a fast-paced environment (Essential).
- A commitment to ongoing professional development (Essential).
- An understanding of ICT systems relevant to the organisation (Desirable).
- Basic skills in at least one ICT technical area (Desirable).
Salary (Rate): £150 per day
City: Kidlington
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Laptop Refresh Call Handler (Service Desk)
Office based in Oxfordshire
£150 per day, inside IR35
Full Time
Security Clearance Required
Are you tech-savvy, customer-focused, and ready to make a difference in public services? Our client is looking for a dedicated Windows 11 Service Desk Analyst to provide exceptional support and guidance to end users. This is an exciting temporary opportunity with a daily rate of £150, ending after 3 months initially.
Why You Should Apply:
- Be part of a dynamic ICT team dedicated to delivering top-notch service.
- Work in an environment that values your expertise and encourages professional growth.
- Contribute to improving user experiences across the organisation.
Key Responsibilities:
- Provide expert support, advice, and guidance to end users reporting incidents and technical issues in relation to their Windows 11 Laptop Refresh Programme.
- Analyse, diagnose, and identify workarounds to resolve issues within service level agreements.
- Engage with ICT technical support functions to ensure timely incident resolution.
- Communicate effectively with users and ICT staff, ensuring clarity and support throughout the incident management process.
- Take ownership of incidents and service requests to maintain high customer satisfaction ratings.
What We're Looking For:
- A good standard of education along with ITIL v2 or v3 knowledge or qualification (Essential).
- Experience within a service desk or technical environment (Essential).
- Excellent written and verbal communication skills with a customer-focused mindset (Essential).
- Strong problem-solving and troubleshooting skills, able to think logically in a fast-paced environment (Essential).
- A commitment to ongoing professional development (Essential).
- An understanding of ICT systems relevant to the organisation (Desirable).
- Basic skills in at least one ICT technical area (Desirable).
Additional Information:
- This role reports directly to the Service Desk Team Leader.
- You will be working closely with the ICT team to ensure seamless service delivery.
