Summary: The L3 IT Support Technician Apprenticeship at Capgemini offers a full-time, office-based role in Telford, where apprentices will develop technical skills while supporting a major UK public sector client. Over an 18-month period, apprentices will work towards a Level 3 IT Support Technician qualification while gaining hands-on experience in desktop support and fault resolution. The position emphasizes continuous learning and career progression within a collaborative environment. Successful candidates will also benefit from a range of company perks and a supportive culture.

Key Responsibilities:

• Provide Desktop Support within Capgemini.
• Fault identification and resolution of incidents/requests within contracted SLA targets.
• Mobile solution support (Mobile Phones and Laptops).
• Software and hardware installation.
• PC Configuration and Laptops & MacBook imaging.
• Assisting with IT Stores tasks when required.
• Supporting internal events.
• Creating and maintaining support documentation.
• When trained, work on the Tech Table or Virtual Tech Table assisting end users with technical issues.

Key Skills:

• 7 GCSEs including Maths, English, and Computer Science at grade 4-9 or equivalent BTEC in a STEM subject.
• Knowledge of Windows 10 and/or Windows 11.
• Knowledge of Microsoft Office products (Outlook, Excel, Word, PowerPoint, MS Teams, and OneDrive).
• Knowledge of Apple devices (MacBooks, iPads, and MacOS).
• Hardware familiarity (Desktop, Laptop, Printers).

Salary (Rate): undetermined

City: Telford

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: Entry Level

Industry: IT