L2 Support Engineer- Java
Posted 5 days ago by N Consulting Global
Negotiable
Undetermined
Hybrid
Greater London, England, United Kingdom
Summary: The role of Production Applications / L2 Support Engineer involves providing support for applications with a focus on Java and database management. The position requires collaboration with internal teams and the ability to work weekend shifts on a rotational basis. Candidates must possess strong communication skills and be proactive in managing production issues while ensuring client SLAs are met. The role is based in London and offers a contract duration of over six months.
Key Responsibilities:
- Excellent communication skills and collaboration with multiple internal teams.
- Interest in working on support projects and willingness to work weekend shifts on a rotational basis.
- Experience with Java and databases, comfortable analyzing Java code or SQL queries.
- Hands-on experience with Splunk for querying, regex usage, alerts, and dashboard setup.
- Application log analysis skills and experience troubleshooting issues in production environments.
- ITIL, ticket, and incident management skills with prior experience.
- Proactive management of production issues and notification of ongoing and future predictive issues.
- Ensure client SLAs are met by managing deliverables for critical applications.
- Collaborate with Dev/L3s on incidents, issue triages, and release/change review meetings.
- Troubleshoot major incidents, engage necessary teams, create post-mortems, and ensure closure of incidents.
Key Skills:
- Java programming and database management.
- Experience with Splunk for querying and dashboard setup.
- Application log analysis and troubleshooting in production environments.
- ITIL and incident management skills.
- Strong communication and collaboration skills.
- Proactive approach to production issues.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
JOB DETAILS
Role Title: Production Applications / L2 Support Engineer
Possibility of remote work: Work from office – weekly 3 days ( Tues/Wed/Thurs)
Contract duration: 6+ months
Location: London
Important: Candidates must be flexible and comfortable with weekend shift rotations as part of the regular work schedule, with compensation provided through time off in lieu.
Required Core Skills: Java and DB
Nice to have skills: Splunk
Areas of responsibility:
- Excellent communication skills and person should be more collaborative with multiple internal teams.
- Should be interested working in Support projects. Willing to work during weekend shifts on a rotational basis.
- Working exp. on Java and DB (either Dev or Support. Should be comfortable in analysing Java code or SQL query)
- Good hand on exp. with Splunk usage (No need to have Splunk admin knowledge, but need to have good knowledge on querying, reg-ex. Usage, alerts and dashboards setup etc.)
- Need to have Application log analysis skills and prior exp. to troubleshoot issues in production environments.
- ITIL / Ticket / Incident managing skills and previous work exp. on the same would be considered.
- Should be more pro-active with respect to Production issues and notifying the team about on-going and future predictive issues.
- Ensure Client SLAs are met - Manage deliverables for critical applications by working with Business users and understand the IT/business SLA’s.
- Collaborate with Dev/L3s on incidents/issue triages and release/change review meetings as well as identify enhancements for application platform stabilization.
- Troubleshoot Major Incidents, involving and engaging all necessary teams, create post mortems, and ensure closure of incident.