Summary: The L2 Support Engineer role focuses on providing production application support with a strong emphasis on Java and database management. The position requires collaboration with internal teams and involves weekend shift rotations. Candidates must possess excellent communication skills and be proactive in managing production issues while ensuring client SLAs are met. The role is based in London and offers a hybrid working arrangement.

Key Responsibilities:

• Collaborate with multiple internal teams and communicate effectively.
• Work on support projects and be willing to work weekend shifts on a rotational basis.
• Analyze Java code and SQL queries for troubleshooting.
• Utilize Splunk for querying, regex usage, alerts, and dashboard setup.
• Perform application log analysis and troubleshoot issues in production environments.
• Manage ITIL processes, ticketing, and incident management.
• Proactively address production issues and notify the team of ongoing and predictive issues.
• Ensure client SLAs are met by managing deliverables for critical applications.
• Collaborate with development and L3 teams on incident triages and release/change reviews.
• Troubleshoot major incidents and create post-mortems to ensure closure.

Key Skills:

• Proficiency in Java and database management.
• Experience with Splunk for querying and dashboard setup.
• Strong communication and collaboration skills.
• Ability to analyze Java code and SQL queries.
• Experience in application log analysis and troubleshooting in production environments.
• Knowledge of ITIL processes and incident management.
• Proactive approach to production issues.
• Ability to manage client SLAs and deliverables.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT